Concierge Vision Coordinator-Patient Experience Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Colleyville Vision Associates is an upscale, independently owned optometry practice that has served our community for 23 years. We are committed to providing exceptional, personalized eye care while creating a welcoming environment where our patients and team members feel genuinely valued.

We are looking for a warm, capable, and dependable Patient Experience Coordinator to be the welcoming face and voice of our practice.

To create an exceptional first impression at every interaction—whether welcoming a patient into our office, answering the phone, scheduling an appointment, or helping someone understand the next step in their care.

You will help ensure that each patient feels recognized, cared for, and confident that they have chosen the right practice.

• Greet patients warmly and professionally
• Answer phones and assist patients with kindness and confidence
• Schedule appointments accurately and efficiently
• Verify patient information and insurance benefits
• Assist with check-in, checkout, forms, and payments
• Communicate clearly with patients, doctors, and team members
• Help maintain an organized, polished, and welcoming front office
• Support the team wherever needed to keep the day running smoothly

• Is genuinely friendly and enjoys helping people
• Communicates professionally in person, by phone, and in writing
• Is organized, attentive to detail, and comfortable multitasking
• Is dependable, punctual, and takes pride in following through
• Is confident using computers and learning new technology
• Has clerical, scheduling, customer-service, or medical-office experience
• Has insurance experience, although this is a plus rather than a requirement
• Remains calm and gracious in a busy, fast-paced environment
• Wants to learn, grow, and become a valued long-term member of a team

Our team is guided by:

• Service and kindness toward our patients and one another
• Reliability, dependability, and promptness
• Honesty and personal accountability
• Professionalism and respect
• Teamwork and a willingness to help
• Curiosity, continued learning, and personal growth

• Full-time position, Monday through Friday
• Early Friday closure at 1:30 p.m.
• Health-insurance benefits
• 401(k) retirement plan
• Paid time off
• Professional training and educational opportunities
• Opportunities to expand your skills and responsibilities as you grow with our practice