Call Center - Appointment Booking Specialist

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Company parties

We’re looking for an energetic, persuasive Appointment Booking Specialist to join our Call Center team in Colleyville. This is a phone-heavy, on-site role focused on converting leads and inquiries into booked consultations for our body contouring and skin tightening services. The ideal candidate has prior tele-sales, call center industry experience and thrives on building rapport quickly over the phone.

• Make and receive a high volume of outbound calls throughout the day to schedule, confirm, and follow up on client appointments.
• Build genuine rapport with prospective and existing clients, confidently explaining our body contouring and skin tightening services, pricing, and current promotions.
• Maintain and update the appointment calendar and client database (EHR/scheduling software) accurately.
• Follow up on missed calls, voicemails, and online inquiries promptly.
• Re‑engage past clients for rebooking, package renewals, and seasonal promotions.
• Meet daily and weekly call volume and booking targets.

• Bilingual fluency in English and Spanish (spoken and written) is required.
• Prior experience in a medspa, aesthetics clinic, or similar wellness/beauty setting strongly preferred.
• Excellent phone presence — warm, articulate, and persuasive without being pushy.
• Comfortable with high call volume and a fast‑paced, target‑driven environment.
• Strong organizational skills and comfort with scheduling software/CRM tools.
• Reliable, punctual, and able to work on‑site in Colleyville, TX.

• Familiarity with non‑invasive body contouring (e.g., laser/RF treatments, cavitation, EMS) and skin tightening technologies.
• Prior experience with outbound sales or appointment‑setting roles.