Account Manager, Digital Solutions

Overview

The Account Manager, Digital Solutions will be a founding member of Fed Ex's Digital Solutions Account Management team, responsible for owning and growing relationships with some of the most strategic and senior enterprise accounts s highly visible, customer-facing role requires executive presence, strategic thinking, and the ability to deliver measurable value through Fed Ex's Digital Portfolio. As one of the first hires on the Account Management team, you will also help shape the culture, processes, and best practices that will scale across the function.

• Design and implement account management frameworks (e.g., renewal playbooks, Q  processes, customer success metrics) to drive retention and growth.
• Serve as primary commercial owner for an assigned portfolio of strategic accounts
• Develop trusted relationships with C-level executives and key stakeholders at enterprise customers, acting as a strategic advisor on digital transformation.
• Design and implement account management frameworks (e.g., renewal playbooks, Q  processes, customer success metrics) to drive retention and growth.
• Build and maintain account planning process, customer roadmaps, and expansion strategies that align to customer objectives and Fed Ex Digital's portfolio.
• Ensure pipeline health and accurate forecasting for renewals and upsell opportunities.
• Drive operational rigor by instilling CRM discipline, health scoring, and customer lifecycle management best practices.
• Collaborate cross-functionally with Digital Solutions Sales, Commercialization, Product Marketing, Transportation Sales, Customer Technology, and Product teams to deliver end-to-end value.
• Foster a high-performance culture rooted in customer obsession, accountability, continuous improvement, and team development.

• Bachelor's degree or equivalent experience in business administration, operations, or a related discipline

• 5+ years in enterprise account management, customer success, or strategic consulting in SaaS or digital solutions.
• Proven track record of managing complex, senior-level enterprise relationships with measurable success in retention and expansion.
• Experience engaging directly with C-suite executives and influencing strategic roadmaps.
• Proficiency in CRM and account health management tools; ability to run disciplined account planning processes.

• Strong executive presence, communication, and negotiation skills.
• Deep understanding of enterprise buying centers and post-sales motions (renewals, expansions, success planning).
• Ability to thrive in a founding role, building structure and process where none exists.
• High emotional intelligence and organizational savvy to navigate complex customer and internal environments.
• Analytical and strategic mindset with a bias toward action.

Pay Transparency: IL & NV: $8,452.14/mo - $17,393.61/mo, MD, NY & WA: $8,452.14/mo - $18,149.85/mo, MA: $8,896.99/mo - $18,149.85/mo, RI: $9,786.68/mo - $16,637.36/mo, CT: $9,786.68/mo - $17,393.61/mo, DC & HI: $10,231.53/mo - $17,393.61/mo, NYC: $10,231.53/mo - $18,149.85

Pay: USA: $8,007.29/mo - $18,149.85/mo, CO: $8,007.29/mo - $17,393.61/mo, CA: $8,452.14/mo - $14,413.11/mo, NJ: $8,452.14/mo - $13,523.42/mo, OH & VT: $8,452.14/mo - $14,368.63/mo, MN: $8,452.14/mo - $16,637.36/mo

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a Fed Ex Campus location several times per week

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

In California, the compensation…