Account Manager

Description We are looking for an Account Manager to join our team in Collierville, Tennessee in a contract capacity with the potential for a permanent role. This role supports customer accounts through responsive order coordination, pricing assistance, and cross-functional communication to keep business moving smoothly. The ideal candidate is organized, client-focused, and comfortable managing post-sales activity while working closely with sales, customer service, and warehouse teams.

Responsibilities:

- Manage customer purchase orders from receipt through completion, ensuring entries are accurate and processed on time.

- Provide clients with current pricing details, product availability updates, and suitable substitute options when needed.

- Recognize opportunities to expand account value by suggesting additional products that align with customer needs.

- Monitor open orders, expedited requests, and backordered items, then communicate status updates to internal teams and customers.

- Prepare reports related to orders, shipments, and account activity to support daily operations and customer follow-up.

- Serve as a primary point of contact for assigned clients, helping resolve concerns and maintaining strong working relationships.

- Maintain organized records for customer agreements, order documentation, shipping paperwork, and billing support materials.

- Support electronic data interchange activities by reviewing transactions, resolving discrepancies, and coordinating corrections as needed.

- Partner with customer contacts and warehouse personnel to coordinate shipping timelines, delivery tracking, returns, and special handling requests.

- Assist across sales support and customer service functions, including order adjustments, returns processing, and other duties assigned by leadership. Requirements

- Experience supporting customer accounts in a sales support, post-sales, inside sales, or account management environment.

- Strong background in order entry, order management, and handling purchase orders with close attention to detail.

- Ability to communicate pricing, product availability, shipment updates, and service solutions clearly to customers.

- Working knowledge of electronic data interchange (EDI) processes and the ability to investigate transaction discrepancies (HIGHLY PREFERRED)

- Comfortable collaborating with sales teams, customer service staff, and warehouse operations to meet client expectations.

- Skilled in managing multiple priorities, following through on deadlines, and responding quickly to operational issues.

- Proficiency with reporting, documentation, and maintaining accurate account and contract records.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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