Assoc Cust Svc Engineer

The Associate Engineer - Cust Svc position entails assisting in various aspects of call center operations, including planning reviews, productivity target revisions, time studies, and workload forecasting.

• Assists in developing call center procedures, workflow processes, work measurements, and facility layouts in accordance with ergonomic standards.
• Assists in determining facility requirements for call center operations, such as the number of positions, locations, and size.
• Develops procedures and work standards for call center network operations and other departments that handle customer calls.
• Perform other duties as assigned.

The ideal candidate will have foundational exposure to Lean Management and Project Management, with experience supporting Continuous Improvement and Business Process Improvement efforts; strong problem‑solving abilities, a proactive approach, and the ability to work effectively in team environments; and working proficiency in Excel and PowerPoint to analyze data, create clear reports, and help present actionable recommendations under the guidance of senior engineers.

This position will be hybrid in Collierville, TN and candidates must live within a 50-mile radius. Employees will be required to work at a Fed Ex office location up to several times per week. Relocation assistance may be available based on business need.

Bachelors degree in industrial engineering or related engineering discipline. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Demonstrated knowledge in engineering, planning, or standards development for operations is required.

• Demonstrated knowledge in engineering, planning or standards development for operations.
• Strong analytical skills.
• Computer skills.
• Communication skills.

Some travel required.

Pay Transparency: E23 4,600 - 5,980.96

For details on our comprehensive benefits, .

Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

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• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

• E-Verify Notice bilingual
• Right to Work Notice English / Spanish