Medical Records​/Case Manager

Collierville Nursing and Rehabilitation is seeking a
Medical Records/Case Manager
!

At Collierville Nursing and Rehabilitation, we are committed to delivering exceptional, resident-centered care in a supportive and collaborative environment. As a Medical Records/Case Manager, you will play a vital role in ensuring accurate documentation, regulatory compliance, and seamless coordination of resident care from admission through discharge. This position is perfect for a detail-oriented professional who thrives in a fast-paced long-term care setting and is passionate about supporting both clinical teams and residents.

You’ll work closely with nursing leadership, therapy, and interdisciplinary staff to maintain organized, compliant medical records while helping coordinate services that promote positive outcomes for residents. If you’re looking for a role where your organization, communication, and healthcare knowledge make a meaningful difference every day, Collierville Nursing and Rehabilitation is the place to grow your career.

We offer our amazing staff:

• Comprehensive Benefits Package: Including health, dental, and vision insurance to support our employees' well-being.
• Tuition Reimbursement Program: Supporting continuous learning and career advancement with financial assistance.
• Retirement Savings Plan: Offering a 401K plan for long-term financial security.
• Daily Pay Option: Offering flexibility with daily access to earned wages.
• Uniforms Offered: Ensuring a unified workplace environment.
• Pay in lieu of benefits (Mod Comp): Competitive compensation options.
• PTO with accruals for full-time employees: Earn more paid time off to support work-life balance.

The Medical Records / Case Manager is responsible for overseeing medical record accuracy and compliance while also coordinating resident care, services, and discharge planning. This role supports interdisciplinary communication, survey readiness, and continuity of care by ensuring documentation meets all federal, state, and facility standards. The position works closely with nursing leadership, therapy, social services, and external providers to promote quality outcomes for residents.

• Maintain complete, accurate, and compliant medical records in accordance with federal, state, and facility regulations.
• Ensure confidentiality of resident information and adherence to HIPAA standards.
• Monitor documentation for accuracy, timeliness, and completeness to support survey readiness.
• Coordinate resident care plans in collaboration with the interdisciplinary team.
• Facilitate admissions, transfers, and discharge planning to ensure smooth transitions of care.
• Communicate with residents, families, insurance providers, and external agencies as needed.
• Track and manage required documentation related to case management, care coordination, and resident outcomes.
• Identify opportunities for process improvement to enhance documentation accuracy and care coordination.
• Support quality assurance and performance improvement initiatives.

• Minimum of one year of related experience preferred.
• Previous experience in medical records and case management required.
• Long-term care facility experience strongly preferred.
• Knowledge of medical records regulations, HIPAA, and documentation standards.
• Strong organizational, time management, and multitasking skills.
• Excellent communication and interpersonal skills.
• Attention to detail with a strong focus on accuracy and compliance.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.

The Facility is an equal opportunity employer. The Facility does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Facility will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Facility, including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.