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Guest Service Supervisor
Job in
Collierville, Shelby County, Tennessee, 38017, USA
Listed on 2026-02-22
Listing for:
Wright Investments
Full Time
position Listed on 2026-02-22
Job specializations:
-
Hospitality / Hotel / Catering
Catering
Job Description & How to Apply Below
Guest Service Supervisor Position Summary
Assist supervision of guest services to maintain high guest satisfaction and ensure adherence to standards.
Key Responsibilities- Perform duties of guest service positions as needed.
- Supervise front office shifts.
- Coordinate with other departments.
- Schedule staff and monitor labor costs.
- Monitor guest satisfaction scores.
- Report room status discrepancies.
- Maintain master key security.
- Follow approved financial procedures.
- Handle guest complaints via recovery method.
- Report safety/security concerns.
- Maintain clean and safe work area.
- Perform other duties as needed.
- Effective verbal and written communication skills.
- Supervisory skills including training and coaching.
- Availability weekends/holidays, overtime, rotating shifts.
- Basic to intermediate computer skills.
- Prefer 3+ years relevant experience.
- Primarily indoors.
- Significant walking and standing.
- Some light lifting.
- Very light/infrequent stretching, climbing, bending, stooping, or squatting.
- Medical
- Dental
- Vision
- Company Paid Life & Disability
- Voluntary Life Products
- PTO/Sick/Floating Holiday
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