Veterinary Practice Manager

Veterinary Practice Manager- THE PET HOSPITALS
- Collierville

A Thrive Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiency, and problem solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.

Key to the PM’s role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital’s Pathway plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, and the willingness and capability to make decisions.

Specifically, the PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.

The PM is responsible for all accounting and financial control functions, including financial planning, budgeting, control and reporting systems, and financial analyses. The PM is responsible, with the hospital leadership team, for hitting revenue targets and managing costs effectively. The practice manager ensures the hospital’s management team has adequate visibility into operations so that the team members know how the hospital is performing, what the goals are, and how they contribute to achieving the goals.

Additionally, the PM may be involved in other hospital projects such as marketing, community outreach, and staff recognition.

A successful practice manager changes focus and roles quickly in order to successfully interact with a variety of people, both inside the hospital and in the community. The manager has a high degree of business acumen and is attuned to the variables that affect the hospital’s financial performance. In addition, the practice manager is highly motivated to contribute substantively to the hospital’s success.

Regional Director of Operations

Operations

• With the Medical Director and/or Hospital Admin, ensures hospital workflow is efficient and meets needs of clients
• Initiates and leads programs to improve revenue, client retention and employee performance
• Makes informed decisions to ensure hospital meets annual revenue and EBITDA targets
• Reviews and develops key performance indicators and discusses them with the owners and management team. Implements policies and programs to reverse negative trends.

Human Resources

• Plans and organizes all personnel activities.
• Writes job descriptions
• Maintains employee personnel files
• Schedules performance reviews for lay staff and veterinarians. Sets performance goals at these reviews. Helps staff and veterinarians create feasible plans for obtaining these goals. Holds staff and veterinarians accountable for failure to reach these goals.
• Assists in the resolution of staff issues. Trains staff in conflict-resolution techniques.
• Oversees the hiring process and manages hospital staff and team leaders. In concert with the management team, revises the hiring process as needed.
• Schedules staff and veterinarians.
• Oversees implementation of phase training and helps staff plan for continuing education. Establishes and maintains publications and veterinary medicine library.
• Interviews applicants for supervisory positions.
• Assists in developing and maintaining salary schedules and job evaluations for all employees. Responsible for managing labor costs to budget.
• Maintains a work group that effectively executes its assigned functions, and that is highly responsive to management’s needs for control, information, and analysis.
• Enforces hospital policies and procedures
• Interfaces between staff and Pathway HR support; answers basic HR questions for employees

Finance and Accounting

• Assists in establishing and maintaining sound financial control and reporting systems. Exercises necessary…