Director, Operations

Second Harvest Food Bank of Middle Tennessee Director, Operations Second Harvest Food Bank of Middle Tennessee

We are hiring for a full time to hire Director, Operations to join the Operations Department at Second Harvest Food Bank of Middle Tennessee.

Who we are
:

For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs.

For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org.

What you’ll do:

The Director, Operations/Deputy Food Safety Officer directs and oversees the Food Bank’s warehousing, receiving and distribution, inventory management, quality control, and facilities maintenance functions across all locations. Reporting to the Vice President of Operations & Logistics, this role is accountable for safe, reliable, and efficient day-to-day execution within Operations and for developing the people, processes, and systems required to support organizational goals and neighbor needs.

The Director works collaboratively with Transportation, Food Resourcing, Manufacturing/Food Safety, Programs, Technology, and other teams to coordinate resources and solve operational problems. The position evaluates facilities, equipment, workflows, and operating practices to drive continuous improvement while actively modeling Second Harvest’s mission and values and fostering a culture of inclusion, belonging, accountability, and respect.

Key Responsibilities:

• Possesses broad knowledge of warehousing and distribution and a deep working knowledge of leading operations in a complex, multi-site environment.
• Directs, supervises, and manages warehousing and distribution operations including receiving, storage, order fulfillment and distribution, inventory control, quality control, and facilities maintenance at all Food Bank locations.
• Partners closely with the Vice President of Operations & Logistics and peer leaders in Transportation, Food Resourcing, and Manufacturing/Food Safety to align priorities, capacity, and day-to-day execution.
• Builds strong cross-functional relationships with Agency Program and Services, Technology, Finance, External Affairs, and other teams; leverages organizational resources and maintains effective relationships with vendors and service providers.
• Provides effective inventory management and quality control to ensure inventory accuracy, maximize warehouse utilization, and maintain appropriate cycle count and inventory control processes at all facilities.
• Reviews and improves processes, workflows, systems, and operating practices to support safe and efficient receiving, storage, inventory control, order fulfillment, and movement of product.
• Implements and maintains operating standards that support effective utilization of Food Bank facilities and equipment and ensure work environments are functional, safe, and well maintained.
• Develops and maintains an effective equipment repair, facility repair, warehouse, and maintenance management program to support Food Bank operations.
• Develops and manages the annual Operations budget in partnership with the Vice President of Operations & Logistics and Finance; monitors operating costs, maintenance needs, vendor performance, and resource utilization.
• Serves as Deputy Food Safety Officer of the Food Safety…