Relationship Banker II; Collierville Branch

Job Overview

At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals.

• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educate and advise customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provide a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Own and resolve customer issues.
• Refer customers to an internal team of experts when complex financial goals and needs are recognized.
• Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks.

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.
• NMLS registration required.

• Bachelor’s degree.
• Life Insurance License.
• One (1) year of cash‑handling, banking, and/or customer service experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Excellent relationship‑building skills.
• Strong communication and customer focus.

Full time

Target: $43,814.19;
Median: $52,402.00.

Eligible to participate in commission and incentive plans.

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Collierville Main – Collierville, Tennessee

Regions is an Equal Opportunity Employer. We are committed to providing equal opportunities for all persons, including disabled and veterans.