Account Coordinator

Job Title:

Account Coordinator

Job Description

The Account Coordinator manages customer delivery orders from initial scheduling through final delivery, ensuring accurate data entry, timely communication, and exceptional service. This role coordinates closely with dispatch, rail and port operations, and customs-related activities to ensure shipments move efficiently and in compliance with requirements. The Account Coordinator also prepares detailed reports, supports dispatch operations as needed, and actively contributes to continuous improvement in customer service.

Responsibilities

+ Receive and schedule all delivery orders and requests from customers, using discretion and independent judgment to align customer needs with dispatch schedules.

+ Communicate customer delivery requirements, including appointment dates and times, clearly and promptly to internal teams.

+ Enter all customer orders into the computer system for dispatch, including technical lines that require specialized knowledge of the transportation industry.

+ Ensure rail billing is in place before containers are delivered to the railroad and verify that in-bond documentation is properly validated with US customs when required.

+ Verify that bookings are released at depots for export moves and trace import containers on the rail to confirm delivery is made by the last free day.

+ Prepare and maintain customer reports and tracking/tracing documents such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status reports.

+ Monitor shipments and service performance, and promptly notify supervisors or management of all service failures.

+ Propose and implement practical solutions to improve overall customer service and operational efficiency.

+ Create and update customer and location profiles in the computer system to ensure accurate and current information.

+ Work as a dispatcher when volume, staffing levels, or vacation schedules require additional support.

+ Handle customer support activities including responding to inquiries, providing order status updates, and resolving service-related issues.

+ Quote rates to customers and clearly explain service requirements and options.

+ Perform general office duties including email correspondence, document preparation, and organized recordkeeping.

+ Complete other projects and tasks as assigned by management.

Essential Skills

+ Proven customer service experience in a logistics, transportation, or related environment.

+

Experience with dispatch functions, including scheduling and coordinating deliveries.

+ Proficiency in order entry and data entry within computer-based systems.

+ Ability to work with Excel databases or spreadsheets to track and report shipment activity.

+ Strong scheduling and coordination skills, including managing multiple delivery appointments and timelines.

+ Ability to communicate customer delivery needs and appointment details clearly to internal and external stakeholders.

+ Experience quoting rates to customers and explaining related service requirements.

+ Solid customer support skills, including handling inquiries and resolving issues professionally.

+ Good written and verbal communication skills for email correspondence and phone communication.

+ Strong organizational skills with the ability to manage multiple tasks and priorities.

+ General office skills, including email usage and standard administrative tasks.

+ Ability to exercise discretion and independent judgment when handling customer requests and scheduling decisions.

+ Familiarity with port and rail operations.

+ Basic understanding of US customs requirements related to in-bond documentation.

+ Knowledge of the trucking industry and transportation operations.

+ Innovative mindset with the ability to identify and suggest improvements to processes and customer service.

Additional

Skills & Qualifications

+ Experience preparing operational and customer reports such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.

+ Experience creating and maintaining customer or location profiles in transportation or logistics systems.

+ Prior experience working in a corporate office environment.

+ Comfort working in a role that may occasionally shift between account coordination and dispatch responsibilities.

+ Strong attention to detail, especially when working with rail billing, bookings, and customs-related documentation.

+ Ability to work collaboratively with supervisors, management, and cross-functional teams.

+ Interest in professional growth within the logistics and transportation field.

Work Environment

This role is based onsite in a corporate office environment within a cubicle setting. The position involves extensive computer and phone work, including use of dispatch and order entry systems, email, and spreadsheet tools. The work is fast-paced and detail-oriented, requiring regular coordination with dispatch, rail and port operations, and other internal teams. The environment supports professional growth and offers opportunities to take on…