Personal Banker - Collinsville Beltline

Personal Banker I - Collinsville Beltline

Job

Location:

FCB Collinsville Beltline Bank, 800 Beltline Road, Collinsville, IL

Classification:
Non-Exempt / Hourly

Job Type: Full-Time

A Personal Banker I processes all transactions accurately and efficiently in accordance with established policies and procedures. The successful Personal Banker I will serve as the frontline of the bank and plays a fundamental role in achieving customer satisfaction and revenue growth objectives by cross‑selling bank products and services. The role requires a professional appearance, customer‑focused attitude and courteous, efficient, helpful, accurate, eager to learn and friendly demeanor.

• Compiles with all department and company policies, procedures, and regulations and contributes to the fulfillment of department and company objectives and goals.
• Represents the bank in a manner that maintains and expands positive relations with all customers and potential customers.
• Greets customers in a courteous manner, providing prompt and efficient service via lobby, drive‑up and phone interactions.
• Observes details at close range (computer screen, currency, documents, facial recognition) to process transactions and make decisions.
• Promotes the bank’s products and services, answers customer inquiries and refers customers to the appropriate service area for issues that cannot be resolved at the teller line.
• Performs as a team member in allocating and coordinating workflow.
• Communicates information and ideas so others will understand and exchanges accurate information in these situations.
• Meets expectations for attendance and punctuality and maintains the highest level of confidentiality and professionalism.
• Maintains a clean, organized work area and contributes to the overall cleanliness of the bank and bank premises.
• Accurately and efficiently counts currency by hand.
• Processes consumer and commercial deposits, withdrawals and payments verifying endorsements, signatures, account balances and negotiability.
• Records and processes night deposits and bank by mail transactions, processes currency and coin change orders, assists customers with coin machine transactions and assists customers in retrieving and accessing safe deposit boxes.
• Maintains and balances an adequate cash drawer at all times; this includes buying, selling and transporting currency and coin from the vault, bundling and packaging currency and coin, turning in excess cash and mutilated as necessary, operating the cash recycler where applicable and recording and counting all denominations in accordance with bank procedures.
• Processes a variety of miscellaneous products and services, including but not limited to: issuing cashier’s checks and money orders, redeeming savings bonds, processing collections items, processing utility payments, cashing third‑party checks, processing credit card cash advances, issuing prepaid cards, accepting property tax payments, renewing license stickers and conducting postal services, where applicable.
• Completes large currency transaction reports, monetary transaction logs, suspicious transaction reports and hold forms with assistance.
• Works knowledge of regulatory compliance, CIP policy, BSA policy, Regulation CC and CRA policy.
• May perform the following duties:
  • Assist with opening and/or closing the bank
  • Assist with reconciling and servicing the Automated Teller Machine(s) (ATM)
  • Assist in verifying cash shipment from the Federal Reserve
  • Balance teller ancillary services
  • Check and scan teller work
  • Additional duties as assigned

• Strong and professional communication skills (written, verbal, listening)
• Time‑management
• Customer Service – acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
• Attention to detail and accuracy
• Problem Solving – identifies and resolves problems timely
• Teamwork – contributes to building a positive team spirit
• Working understanding of the banking industry, regulations, policies and best practices
• Quick learner, detail‑oriented and effective at managing and prioritizing multiple tasks
• Ability to work under pressure
• Friendly and…