Universal Banker

Job Title

Universal Banker I

Location:

FCB Collinsville Beltline Bank, 800 Beltline Road, Collinsville, IL
Job
# of Openings: 1
Classification:
Non-Exempt / Hourly
Job Type: Full-Time

Reports to:

Operations Officer

A Universal Banker I gains knowledge and experience under the direction of experienced personnel by performing a variety of training and duties. The role processes customer teller and new account transactions accurately and efficiently in accordance with established policies and procedures. The candidate should have a professional appearance, customer-focused attitude, be courteous, helpful, eager to learn and friendly. Successful performance and dedication can lead to advancement to Universal Banker II.

• Complies with all department and company policies, procedures and regulations and contributes to the fulfillment of department and company objectives and goals.
• Represents the bank in a manner that maintains and expands positive relations with all customers and potential customers.
• Greets the customers in a courteous manner, providing prompt and efficient service via lobby, drive‑up and phone interactions.
• Observes details at close range (computer screen, currency, documents, and facial recognition) to process transactions and make decisions.
• Promotes the bank’s products and services, answers customer inquiries and refers customers to the appropriate service area for issues that cannot be resolved at the teller line.
• Performs as a team member in allocating and coordinating workflow.
• Communicates information and ideas so others will understand and exchanges accurate information in these situations.
• Meets expectations for attendance and punctuality, and maintains confidentiality and professionalism.
• Maintains a clean, organized work area and contributes to the overall cleanliness of the bank and premises.
• Maintains knowledge of regulatory compliance, CIP policy, BSA policy, Regulation CC and CRA policy.
• Learns and understands the fundamentals of banking operations, including customer service, account management, transactions, etc.
• Participates in training and development sessions and workshops to develop knowledge of banking regulations, policies, compliance, problem-solving, decision‑making and leadership.
• Completes basic Personal Banker I duties, including:
  • Accurately and efficiently counts currency by hand.
  • Processes consumer and commercial deposits, withdrawals and payments, verifying endorsements, signatures, account balances and negotiability.
  • Records and processes night deposits, bank‑by‑mail transactions, processes currency and coin change orders, assists customers with coin machine transactions, and assists customers in retrieving and accessing safe deposit boxes.
  • Maintains and balances an adequate cash drawer at all times, including buying, selling and transporting currency and coin from the vault, bundling and packaging currency and coin, turning in excess cash and mutilated as necessary, operating the cash recycler where applicable and recording and counting all denominations in accordance with bank procedures.
  • Processes a variety of miscellaneous products and services such as issuing cashier’s checks and money orders, redeeming savings bonds, processing collections items, processing utility payments, cashing third‑party checks, processing credit card cash advances, issuing prepaid cards, accepting property tax payments, renewing license stickers and conducting postal services where applicable.
  • Completes large currency transaction reports, monetary transaction logs, suspicious transaction reports and hold forms with assistance.
• Completes basic New Account duties with supervision, including:
  • Creates instant‑issue cards and performs card maintenance.
  • Accepts and processes changes of customer personal information and account changes.
  • Applies for and assists customers with electronic banking services.
  • Collects required information from new account customers and completes account set up process, opening/closing deposit accounts such as demand deposit accounts, savings and money‑market accounts, certificates of deposit, IRAs, commercial deposit accounts, club…