Client Representative

Company: Colonial Plumbing, Heating & Air

Location: Colonial Heights, VA

Job Title: Full-time Client Experience Representative

Pay: $15-$20 per hour based on experience and knowledge of the trades

Schedule: Monday‑Friday, 7 am to 4 pm or 8 am to 5 pm with occasional overtime requirements

• Health benefits
• Dental and AFLAC options (pre‑tax)
• AD&D and term life insurance
• 401(k) plan
• Six paid holidays per year
• Generous PTO after 90 days

As a Client Experience Representative, you will be the first point of contact for families and businesses, managing calls and inquiries with professionalism and empathy. You will schedule appointments for service technicians, maintain records in our CRM system, assist with billing inquiries, and conduct satisfaction checks. You will also promote Colonial’s services and preventative maintenance programs while upholding our core values:
Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment. Additional duties include providing administrative and client support as needed.

• High school diploma or GED
• 1+ years of experience in customer service preferred
• Professional phone etiquette and interpersonal skills
• Excellent communication and listening skills with a client‑first mindset
• Strong organizational and multitasking abilities with attention to detail
• Comfortable using Microsoft Office and client‑relationship management platforms
• Positive, energetic, teachable attitude; thrives in a collaborative environment
• Ability to uphold Colonial’s values in all client interactions
• Ability to occasionally lift up to 25 pounds
• Ability to communicate in English, verbally and in writing
• Must be able to pass a background check and comply with pre‑employment drug testing