Catering Director

Overview:

• Generate, steward, and grow catering sales and events for Chick-fil-A Colonial Heights
• Ensure world-class customer service and satisfaction
• Coordinate with operational teams to execute successful events
• Contribute to the growth and success of the business
• Aligns with store goals, vision, mission and values to act as a brand ambassador with every interaction

• Develop and implement sales strategies to drive catering business
• Build and maintain relationships with guests and vendors
• Coordinate and oversee all aspects of catering and events
• Ensure timely and accurate communication with guests
• Manageand develop catering team and provide leadership and guidance

• Associate degree or equivalent experience in a related field preferred
• Prior experience in catering sales and event management a plus
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including Saturdays
• CHARACTER – demonstrates a commitment to personally operating with integrity, treating others with honor, dignity & respect
• CHEMISTRY – aligns with the vision and CORE values of the Operator and organization
• COMPETENCY - displays a working knowledge and proficiency in all area tasks
• Serv Safe Certified

• Oversee To Be Collected System start to finish to ensure no bad debt expense
• Oversee TMS Bag tracking system to ensure stewardship of catering equipment
• Oversee receiving and entering of catering orders into the POS system
• Work alongside Operational Leads and Directors to develop and sustain strong systems
• Arrange drivers to take upcoming deliveries and communicate plans to operational team
• Maintain cleanliness and organization of catering supplies. Including but not limited to: catering stainless table in kitchen, ensuring catering supplies are not stored in dining room, etc.
• Maintain ca email address
• Monitor and Respond to Catering phone line
• Work with Catering Leads to set and achieve catering sales goals
• Recruit and train team members for special catering events and deliveries
• Own guest recovery for catering orders
• Work alongside operational directors to coordinate additional operational help for large catering orders
• Maintain tax exempt forms for organizations
• Assist Chick-fil-A Colonial Heights store operations when needed
• Maintain inventory for catering supplies inform Kitchen Director of ordering needs
• Ensure all catering are delivered on time, accurate and with a level of world class service
• Ensure all catering orders are executed with the highest commitment to food safety

• Food Cost: less that 1% Gap
• Food Safety Score: 1 (Elite Rating)
• CEM Taste: 75%
• CEM ACE: 75%
• Catering Sales Growth: + 10%

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.