Private Duty Operations Manager - Home Care

Regular local travel required.

A dynamic leadership position responsible for both branch operations management and hands‑on care coordination across the Colonial Heights and Mechanicsville markets. You will serve as a leader, problem‑solver, and relationship‑builder—bridging clients, caregivers, and internal teams to drive efficiency, quality, and growth.

Client care & scheduling

• Coordinate caregiver scheduling across multiple service areas for optimal client‑caregiver matches.
• Build strong relationships with clients and families through proactive communication.
• Conduct client satisfaction calls, visits, and service follow‑ups across assigned territories.
• Resolve concerns quickly while delivering a high‑touch client experience.

Operations & branch leadership

• Oversee day‑to‑day operations across Colonial Heights and Mechanicsville service areas.
• Monitor and act on KPIs including client satisfaction, retention, and service quality.
• Identify operational gaps and implement process improvements.
• Partner with clinical, recruiting, and leadership teams to drive results.

Team leadership & development

• Lead, coach, and develop scheduling, recruiting, and office staff.
• Support hiring, onboarding, and training of team members.
• Foster a positive, accountable, and high‑performing culture across the region.

Compliance & administration

• Ensure adherence to all federal, state, local, and company policies.
• Maintain audit‑ready files, documentation, and reporting.
• Track caregiver credentials, telephony, and performance issues.
• Review billing and pay rates; ensure payroll accuracy.

Required

• Experience in home care, healthcare ops, staffing, or service coordination.
• Strong multi‑location team leadership skills.
• Excellent relationship‑building and communication abilities.
• Highly organized, analytical, and results‑driven.

Preferred

• Bachelor's degree in healthcare administration or related field.
• Experience managing operations or branch performance.
• Knowledge of private duty / home care regulations and best practices.

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