Store Manager - South Park Mall, Colonial Heights, VA

Position Summary

The Store Manager is responsible for the daily operations of a retail store, ensuring maximum sales and profitability through merchandising execution, expense and inventory management, staff training and development, human resource management, and outstanding customer service.

• Oversee quality and performance of store staff.
• Analyze and measure business trends to maximize revenues and control costs.
• Ensure compliance with all company policies and procedures.
• Demonstrate effective leadership to secure commitment to store goals and training standards.
• Recruit, select, train, and develop store personnel.
• Conduct annual performance evaluations for all employees.
• Manage expenses and develop strategies that align with budget.
• Monitor and address issues related to loss shrinkage, ensuring performance below company plan.
• Control all operational compliance, safety, and business standards.
• Identify market conditions and merchandise opportunities and communicate to District Manager.
• Maintain customer service standards so each customer receives outstanding service.
• Perform other duties as assigned.
• Work a minimum of 46 hours per week with a flexible schedule that may include days, nights, weekends, and holidays.

Education and Experience: Minimum of one year in retail management.

Skills & Knowledge:

• Solid business knowledge and excellent command of English.
• High level of interpersonal skills for sensitive and confidential situations.
• Poise, tact, diplomacy, and professionalism in all situations.
• Strategic thinking, planning, and organizational skills.
• Proficient analytical ability to gather, summarize data, and solve problems.
• Results-driven with critical and creative thinking.
• Project management, time management, analytical, and superior organizational skills.
• Discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Ability to plan, organize, multi-task, set priorities, and respond proactively.
• Execute directives with precision and consistency.
• Working knowledge of Microsoft Office.
• Willingness to work in multiple stores and travel by car, plane, or train.
• Reliable transportation.

Physical Requirements: Ability to stand for extended periods; lift and carry up to 50 lbs. Work extended hours during critical phases; fast-paced dynamic environment.