Member Team Lead

Position Summary

Assistant Manager – Front End – Sam's Club

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates on processes and procedures.
• Provide direction and guidance on member service approaches and techniques to resolve member complaints in accordance with company guidelines.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate membership information, process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events, complete marketing recaps, and other required documentation to meet membership goals.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and offering guidance on self‑service technology.
• Assist members with transactions using registers or self‑checkout areas and ensure club pick‑up orders are filled.
• Oversee assigned area by handling claims and returns, arranging and organizing merchandise, identifying shrink and damages, maintaining cart and flat‑bed availability, and cleaning parking lot.
• Complete accounting records, file transactions, provide funds for register operation, prepare daily deposits, and manage cash fund transfers.
• Investigate overages and shortages, maintain confidentiality of financial information, and support accurate accounting.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes to meet business needs.
• Promote compliance with company policies, procedures, and ethics standards using the Open Door Policy.
• Lead and participate in teams, share resources, determine customer needs, coordinate work assignments, provide advice, feedback, and support to ensure timelines and quality.
• Respect individuals and promote belonging, diversity, and inclusion.
• Act with integrity, maintain highest standards, model Walmart values, support regenerative initiatives, and hold self and others accountable.
• Serve customers and members, deliver results, and balance priorities to meet organizational purpose.
• Strive for excellence by learning, taking calculated risks, and supporting continuous improvement.

• Minimum: 6 months retail experience operating front‑end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

• Leading a front‑end team, supervising with hiring, evaluating, mentoring, developmental, and workload management experience.

735 Southpark Blvd, Colonial Heights, VA 23834‑3605, United States

Walmart is committed to maintaining a drug‑free workplace with a no‑tolerance policy for illegal drugs and alcohol.

Hourly wage range: $21.00 to $29.00 per hour.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour under specific circumstances.

• Health: medical, vision, and dental coverage.
• Financial: 401(k), stock purchase plan, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO.
• Other: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Educational:
  Live Better U program covering tuition, books, and fees.

• Learning opportunities: 60+ programs through Live Better U and Clear Pathways training.
• Leadership development and clear career advancement paths.

• Commitment to teamwork, growth, inclusion, and innovation.
• Focus on customer and member service, continuous learning, and celebrating diverse skills.