Experience Associate Manager

Job Overview

As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company‑owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our team of experts to retail, where experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs.

In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience‑obsessed team.

Along with a team‑based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer’s lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

• High School Diploma/GED (Required)
• Retail: 12+ months. Neighborhood Retail Associate Manager (Preferred)
• Care: 12+ months. Associate Coach (Preferred)

• Coaching (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Leadership (Required)
• People Management (Required)
• Product Knowledge (Required)
• Receptive to Feedback (Required)
• Sales (Required)
• Sales Metrics (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

No DOT regulated. No safety sensitive position.

Base Pay Range: $28.85 – $48.04 per hour (annualized).

Annualized Incentive Target: $9,600.

Actual starting pay may vary within this range based on location, qualifications, and experience.

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays (≈4 weeks for full‑time employees); paid parental and family leave; family building benefits; disability insurance; mobile service and home internet discounts; commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.