Front Desk Clerk​/Data Entry; MFRC

Front Desk Clerk / Data Entry Military & Family Readiness Center (M&FRC)

Location:

Onsite at Schriever Space Force Base (near Colorado Springs, CO)

Company:
Oxus Consulting Group LLC

Employment Type:

Full-time, Non-Exempt (SCA-covered)

Schedule:

Monday-Friday, 8:00 AM-4:00 PM core hours (office open 7:30 AM-4:30 PM); 1 hour lunch

Target Start:
Oct 2025

We’re hiring a detail-oriented, people-first Front Desk Clerk / Data Entry professional to support the Military & Family Readiness Center (MFRC) at Schriever Space Force Base. You’ll be the Center’s first impression greeting walk-in visitors, answering phones and email, and registering customers for classes while ensuring accurate daily data entry in the AFFIRST system. Training for base computer access and AFFIRST will be provided.

• Front-desk reception:
  Greet and assist walk-ins; provide directions and basic information on MFRC programs, services, and classes.
• Customer communications:
  Answer phones and the organizational inbox professionally and promptly; route inquiries to the appropriate program manager.
• Registration & data entry:
  Register customers for classes/briefings; input and track daily statistics in AFFIRST (Quick Tracker); maintain sign-in logs.
• Resource center support:
  Help customers with computers and printers (e.g., loading paper, clearing jams, changing toner); perform random usage checks per policy.
• Marketing & updates:
  Assist with flyers, social posts, website/calendar updates, base magazine/marquee submissions, and weekly marketing emails.
• Facility organization:
  Keep the front desk, brochure racks, bulletin boards, copier room, and supply inventories neat and up to date; conduct quarterly inventories.
• Workshops & TAP support:
  Help prep classrooms for MFRC workshops; enter Transition Assistance Program (TAP) data and schedule client touch-points in AFFIRST.
• Team standards:
  Deliver courteous, accurate service; maintain business casual dress; coordinate 30 min lunch within the 11:00-13:00 window.

• 4+ years of customer service, reception, or administrative support experience
• Working knowledge of Microsoft Office (Windows, Word, PowerPoint, Excel, Teams; Access a plus)
• Fast, accurate data entry and strong attention to detail
• Clear, professional verbal and written communication
• Ability to obtain base access and government computer access (company-sponsored onboarding, including Cyber Awareness training)
• Reliability to cover core hours Monday-Friday and coordinate absences in advance

• Experience in a government, military, highered, or community services front office environment
• Familiarity with AFFIRST or other case/class registration systems
• Experience supporting basic printer/computer user needs
  
  Comfort assisting with simple marketing tasks (flyers, social, website/calendar updates)

• Core service hours: 8:00 AM-4:00 PM, Monday-Friday (max 40 hrs/week)
• Office hours: 7:30 AM-4:30 PM; one 60 minute lunch between 11:00 AM and 1:00 PM
• May be asked to telework during adverse weather if base employees shift to telework; occasional support on installation down days may be requested by the Government.

• Must be authorized to work in the U.S.
• Must pass background checks necessary for base and network access (company-sponsored)
• Compliance with dress code (business casual; jeans permitted on Fridays if neat)

• Mission driven work supporting service members, families, and the Space Force community
• Structured training and clear performance standards
• Stable weekday schedule with federal-style environment

We look forward to having you join our team.