Customer Service Rep

Job Description

Medical support assistants handle customer service, appointment scheduling, and records management. They answer phones, greet Veteran patients, schedule appointments and consults, help determine a clinic's daily needs, and verify and update insurance information.

• Customer service, appointment scheduling, and records management.
• Answer phones and greet Veteran patients.
• Schedule appointments and consults.
• Help determine a clinic's daily needs.
• Verify and update insurance information.

• Minimum of 6 months customer service experience.
• At least one year of clerical, call center, or healthcare administrative experience.
• High school diploma or GED required.
• Oral and written proficiency with English.
• Proficiency with medical terminology and Microsoft Office Suite.
• Typing and data entry speed sufficient for a fast‑paced environment (at least 50 words per minute).
• Ability to pass a federal background investigation and obtain Tier 1 security clearance.
• Reliable internet access and home‑office setup (for hybrid positions).
• For Community Care roles: familiarity with HSRM and third‑party administrator coordination is strongly preferred.

Contract position based out of Colorado Springs, CO.

The pay range for this position is $24.16 - $27.22 per hour. Benefits may include, when eligible:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off/leave (PTO, vacation, or sick leave)

Fully onsite position in Colorado Springs, CO.

Position anticipated to close on Feb 25, 2026.

This company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.