Operations Field Support Specialist

Operations Field Support Specialist

Job Type: Administrative Support

Pay Range: $27.02 to $32.43

Location: Colorado Springs, CO

Date First Posted: 2/17/26

Applications are being accepted through: 2/27/26

Do you have experience in customer service or providing business operational support? If so, this may be the opportunity for you! As an Operations Field Support Specialist on our Operations Work Management team, you will provide essential support to System and Field Operations staff and collaborate with multiple departments across Colorado Springs Utilities. The work that you do through ensuring data accuracy, scheduling work, supporting projects, reconciling field completed tasks, and managing errors will help our field personnel continue to accomplish work safely in our community.

• Supporting activities and projects for specific departments and/or divisions
• Analyzing and interpreting data to identify and correct errors to ensure data and billing accuracy
• Coordinating utility service appointments and ensuring accurate scheduling through utility systems
• Researching permits, tracking the collection and/or receipt of documents, and liaising between Pikes Peak Regional Building and contractors to ensure compliance and completion of hazards
• Researching and compiling information to ensure compliant and effective task execution
• Maintaining Power BI data for tracking and reporting accuracy

• Experience with providing customer service, administrative, and/or business operations support
• Ability to learn applications, software, two‑way radio, and business processes
• Ability to multitask and respond to rapidly shifting priorities while remaining flexible
• Proficiency with Microsoft Office Suite
• The successful candidate will possess the ability to exercise independent judgment and decision‑making; research information and analyze data; strong detail‑orientation; and collaborate with others to achieve results

• Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

• Medical Plans:
  Three comprehensive options, including a $0 premium High‑Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health:
  Access to hundreds of medical services at no cost
• Dental & Vision:
  Two dental plans and one vision plan
• Family Building‑Benefits:
  Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self‑care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA):
  Pre‑tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA):
  Available with HDHP

• Pension Plan:
  Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), Mission Square Roth…