General Clerk III; CIF - Colorado Springs

General Clerk III

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically);

verifying statistical reports for accuracy and completeness; compiling information and handling and adjusting complaints. The General Clerk III may also direct lower-level clerks.

Responsibilities:

• Provide courteous and professional customer service to all Soldiers, civilians, and units conducting CIF transactions.
• Greet, direct, and assist customers entering the CIF to ensure efficient workflow and reduced waiting times.
• Answer phones and inquiries related to issues, turn-ins, schedule appointments and exchange procedures per CIF policies and Army regulations.
• Assist customers in resolving discrepancies with hand receipts, clothing records, and OCIE transactions.
• Maintain accurate customer records within the Soldier Equipping and Asset Management (SEAM).
• Verify identification and authorization for issue or turn-in transactions.
• Maintain digital and hard-copy files in accordance with AR 25-400-2 (Army Records Information Management System).
• Review and update customer clothing records to ensure accountability of all OCIE issued and turned in.
• Prepare and process DA Forms such as: DA Form 3645/3645-1 Organizational Clothing and Individual Equipment Record. DA Form 3161 Request for Issue or Turn-In. DA Form 2062 Hand Receipt/Annex. DA Form 4949 Administrative Adjustment Report (AAR). DA Form 7923 Statement of Charges. DD Form 200 Financial Investigation of Property Loss.
• Conduct issue and turn-in transactions in accordance with AR 710-4 and CIF SOP. Verify condition codes (A, B, F, H, K) and ensure items meet serviceability criteria. Assist in the identification, tagging, and segregation of unserviceable or damaged items. Ensure Soldiers receive the correct sizes and NSNs according to authorization levels. Prepare and update bin location records for efficient retrieval of stock items.
  
  Support direct exchange (DX) operations for unserviceable or incorrect-sized items.
• Support daily, monthly, and annual inventories of OCIE stocks. Ensure proper accountability and reconciliation between on-hand balances and system records. Report any discrepancies, losses, or damaged property in accordance with AR 735-5 (Property Accountability Policies). Assist in the maintenance of storage locations, ensuring items are properly labeled, organized, and safeguarded. Conduct spot checks to verify equipment counts and ensure data integrity.
• Participate in periodic briefings and refresher training on supply and accountability procedures. Suggest process improvements to enhance customer service efficiency and transaction accuracy.
• Ensure the customer service and issue/turn-in areas remain clean, safe, and organized. Follow all safety protocols when handling and issuing OCIE. Report any unsafe conditions or facility maintenance needs to the supervisor.

Material & Equipment Directly Used:
Computer equipment, various software programs, forklift, materiel handling equipment, Microsoft Office, photocopier.