Operations Support Specialist, Administrative​/Clerical

Operations Field Support Specialist

Do you have experience providing outstanding business operational support and are an exceptional multi-tasker? If so, this may be the opportunity for you! As an Operations Field Support Specialist on our Operations Work Management team, you will provide essential support to System and Field Operations staff and collaborate with multiple departments across Colorado Springs Utilities. The work that you do through ensuring data accuracy, scheduling work, supporting projects, reconciling field completed tasks, and managing errors will help our field personnel continue to accomplish work safely in our community.

** This position is a fully office-based role requiring sustained computer and coordination work throughout the workday.**

• Analyzing and interpreting data to identify and correct errors to ensure data and billing accuracy
• Coordinating utility service appointments and ensuring accurate scheduling through utility systems
• Researching permits, tracking the collection and/or receipt of documents, and liaising between Pikes Peak Regional Building and contractors to ensure compliance and completion of hazards
• Researching and compiling information to ensure compliant and effective task execution
• Supporting activities and projects for specific departments and/or divisions
• Maintaining Power BI data for tracking and reporting accuracy

• Skill in balancing competing demands, adjusting to changing priorities, and maintaining productivity under pressure is an absolute requirement for this role
• Current experience with and the ability to learn new applications, software, two-way radio, and business processes
• Expertise with all Microsoft Office Suite applications
• Experience leveraging technology to support business operations
• The successful candidate will possess the ability to exercise independent judgment and decision-making; research information and analyze data; strong detail-orientation; and collaborate with others to achieve results

• Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

42A, 42B, 36B, 36P1, 36P2, 36P3, 36P4, 37F1, 37F2, 37F3, 37F4, 3S032, 3S052, 3S072, 3S0X2, PN, PS, IT, 6420, 6423, 6425, 6427, 9645, 9680, 3402, 3404, 3406, 3408

Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation.

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up…