Front Desk Clerk - Colorado Springs

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Front Desk Clerk.

To be considered for this position, candidates must include at least three professional references. No personal references are allowed.

Job Title: Front Desk Clerk | Colorado Springs, CO

Description Of Services

The primary emphasis of the front desk clerk is to greet and assist both walk-in and telephone customers, assist customers with basic questions regarding Military & Family Readiness Center (M&FRC) programs/resources, ascertain the nature of the call or visit, direct clients to the appropriate program manager, schedule clients for classes, and provide complete and clear information that addresses most routine or procedural issues.

The front desk improves overall personnel readiness by providing access to information resources such as computer access, telephones and scanning/copying capability. In addition, the front desk clerk will work with respective M&FRC personnel to ensure quality customer service.

Required And Desired Knowledge, Skills, And Abilities

Knowledge of Microsoft Office (Microsoft Windows, Microsoft Word, PowerPoint, Excel, Teams, and Access)

Quick learner - Be able to become proficient within (2) two months on learning M&FRC resource software, Air Force Family Integrated Results and Statistics Tracking (AFFIRST) system, and will become proficient within (6) six months of all M&FRC programs.

The contractor shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.

Previous experience in similar role



Job Duties And Responsibilities

The front desk clerk will greet and assist walk-in customers in a professional manner

The front desk clerk will answer the M&FRC telephone in a professional/timely manner

The front desk clerk will check and answer the M&FRC organizational email box daily during the work week

The front desk clerk will assist with the M&FRC marketing requirements for the center, for each program, to include, but not limited to, flyers, social media postings, website updates, base magazine, marquee, and weekly marketing emails

Provide building orientations for walk-in customers and participants of M&FRC workshops. Orientations should include assisting customers and class participants who are not familiar with the Discovery Center/Computer Lab and ensuring customers and participants understand the computer set up, resources policies and procedures. Promote available resources through written materials and briefings/tours.

Ensure front desk and reception area is neat and organized.

Update brochure racks and bulletin boards with M&FRC information. Contact agencies for updated brochures every 6 months, or sooner if needed.

Perform physical inventory of all Discovery Center/Computer Lab materials quarterly, no later than the last working day of the last month of the quarter. Report any loss or damage to the COR.

Ensure all customers utilize sign in log to document usage of Resource Center, other services and inputs data in AFFIRST.

If needed, assist in preparation of classroom for M&FRC classes weekly.

Ensure copier room is neat, orderly and supplies are readily available at least once a week.

Input and track statistical data using the AFFIRST data tracking system daily (Quick Tracker).

Review M&FRC web page and office calendar during the first week of each month for information accuracy.

Organize, maintain and order office supplies.

Contractor shall input all TAPS data and resources in the AFFIRST system to include but not limited to scheduling clients for, Initial Counseling, Pre-Separation, and Transition Assistance Program Seminar.

HOURS OF OPERATION

The front desk clerk shall perform all PWS requirements during SSFB core operating hours, which are 0800 to 1600, Monday through Friday with a 1-hour lunch, with office hours from 0730 to 1630. The front desk clerk must be readily available to answer phone calls and provide service to walk-in customers from 0800 to 1600 except during their authorized lunch hour.

The front desk clerk shall work a maximum…