Mailroom Operations Specialist

Ent Credit Union and Wings Credit Union joined forces in January 2026.

This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, .

The purpose of this position is to support the credit union's daily workflows in regard to receiving, scanning, documenting, and distributing incoming checks and paperwork from various courier services. The mail operations team also plays a pivotal role in the collection and distribution of both member and internal communications and supply needs.

• Collect, receive, sort, and distribute inbound mail and packages from USPS, Fed Ex, UPS, and other courier services, ensuring accurate and timely delivery to the appropriate departments.
• Scan and route incoming payments through the Remit software system for processing by the Electronic Banking team, providing additional information and support as needed to ensure accurate processing.
• Scan and index incoming mail to the appropriate department shared files while maintaining a centralized master file for internal control and audit purposes.
• Maintain accurate logs of trackable mail items, CAS Team inbound documents, foreign mail, and other designated correspondence.
• Coordinate the distribution of canceled warranty checks in both paper and electronic formats to the appropriate business units, following guidance from the Indirect Lending department.
• Prepare and distribute insurance notices to Allied in a timely manner, ensuring all required documentation and non-negotiable items are included and properly reviewed.
• Research and assist with locating misplaced mail and documents by reviewing master files and tracking records.
• Support business units in reconciling check totals and resolving discrepancies to ensure accuracy and timely processing.
• Collect and process outbound mail, packages, and interoffice correspondence from internal departments.
• Ensure proper postage, packaging, and labeling of outbound mail and shipments in accordance with USPS, Fed Ex, UPS, and other carrier requirements, and coordinate delivery to designated shipping locations.
• Prepare, package, and distribute interoffice correspondence in a timely and cost-effective manner according to established distribution schedules and shipping procedures.
• Process returned statements and correspondence by scanning documents into designated systems and routing information for member outreach and contact information updates.
• Support Purchasing and Supply operations and serve as a backup for other departmental functions as needed to ensure business continuity.
• Maintain and distribute reports related to mail processing expenses, allocating costs accurately to the appropriate cost centers.
• Maintain the confidentiality, security, and integrity of member, employee, and organizational information while handling physical and electronic documents in accordance with established policies and regulatory requirements.
• Maintain compliance with all applicable regulations and organizational policies, including remaining knowledgeable of and adhering to Bank Secrecy Act (BSA) requirements.

• REQUIRED:High School Diploma/G.E.D. or equivalent
• PREFERRED:1+ years' mail processing experience, preferred.

• Knowledge of postal and shipping regulations, to include USPS, FEDEX, and UPS shipping methods.
• Understanding of regional demographics and postal codes.
• Experience using computerized mail processing equipment.
• Excellent accuracy, time management, and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to learn and perform other tasks within the department as needed.
• Skilled in the use of Microsoft Office applications, technical mail processing and supply systems, and other software applications relative to the Support Services function.
• Ability to perform basic math.
• Demonstrate…