Administrative Assistant III

GJJ-000526 09/26;
Department of Admissions, Recruitment, & Enrollment Services

Pikes Peak State College is located at the foot of Pikes Peak in Colorado Springs, Colorado. PPSC offers broad programs in transfer, occupational, and preparatory subjects emphasizing student and community needs. Colorado Springs is a great city to both work and live.

CCCS recognizes the importance of a workforce that is reflective of our diverse student community which consists of 22.1%
Hispanic; 6.2% Black/African American; 3.7% Asian/Pacific Islander: 0.9% American Indian/Alaskan Native; and 60.5% White. As such, we are interested in selecting the best candidate from a diverse pool.

NOTE:
This full-time position will work Monday through Friday, 8:00 a.m. to 5:00 p.m. and will rotate between Rampart and Centennial campus.

The Colorado Community College System (CCCS) and it’s colleges is the statewide pathway to individual achievement and economic vitality. We provide an accessible, responsive learning environment that facilitates the achievement of educational, professional and personal goals by our students and other members of our communities, and we foster an atmosphere that embraces academic excellence, diversity and innovation.

You will admire the friendly culture of our colleges and be inspired by our team environment and dedicated employees. Additionally, we offer:

• Generous annual and sick leave benefits; our employees stay because of the work/life balance they are able to obtain here.
• Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
• An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.

This position provides enrollment and financial aid support to current and prospective students from admissions through graduation. Duties are performed primarily through the Enrollment Services Call Center, as well as electronically, remotely, and in person at various campus locations.

• Provide enrollment and financial aid information and assistance to current and prospective students
• Assist students with admissions, transcripts, registration, add/drop processes, student accounts, residency, and financial aid
• Provide support through in-person, phone, email, text, chat, and virtual services
• Guide students in navigating the student portal, email, Navigate, FAFSA, and other enrollment resources

• Advise students on financial aid application, eligibility, processing, and maintaining aid
• Review and verify financial aid documents for accuracy and compliance with federal and state requirements
• Determine when additional information or documentation is needed and document findings in Banner
• Participate in new student orientation and provide financial aid guidance

• Review and process student records and enrollment documents in Banner
• Process add/drop, withdrawal, transcript, hold, and other enrollment-related forms
• Provide guidance on locating and completing electronic enrollment forms and resources

• Research and resolve student questions, concerns, and enrollment or financial aid issues
• Explain policies and procedures and assist with resolving disagreements and concerns with students and coworkers

• Develop and maintain content for the PPSC chatbot and live chat
• Collaborate with departments across the college to expand and update the chatbot knowledge base
• Ensure digital responses and information remain accurate and current

• Maintain a valid Colorado notary commission, including required renewals

This posting is only open to residents of the State of Colorado at the time of submitting your application.

G3A4XX
Administrative Assistant III

Experience Only:
Three (3) years of general office or clerical experience, including at least one (1) year of call center experience providing information and assistance to customers.

Daily interaction with students, faculty and staff require that this position have strong interpersonal, communication and organizational skills. Computer literacy is a must. Effective verbal and written communication skills are necessary for success in this position. Do not use "see resume" statements in application.…