Project Administrative Coordinator

Benefits:

• Competitive salary
• Health insurance
• Training & development

Looking for a career with a company that makes a difference?

SERVPRO Colorado Springs is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide.

NOW HIRING

Project Administrative Coordinator: A great candidate for this role would have previous construction experience handling scheduling, logistics, dispatch, job/project coordinating, and strong customer support.

is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. We have a sincere drive forward to make fire, water, & property damage, “Like it never even happened”!

• Weekly Pay Schedule
• PTO & Sick Pay
• Medical, Vison, Dental, Life Insurance
• Advancement opportunities
• Work for one of the largest and best SERVPRO Franchises!

Project Administrative Coordinator (PAC) is responsible for owning the administrative lifecycle of assigned restoration projects from initial assignment through final billing and closeout. A background in Restoration Services and or Construction would be beneficial for this role

• Review newly assigned projects for accuracy and completeness.
• Confirm customer, property, insurance, claim, adjuster, referral, and program information is properly documented.
• Ensure projects are established correctly within DASH and all applicable third-party platforms.
• Identify whether the project is Program/TPA, carrier-direct, commercial, self-pay, or otherwise subject to specific requirements.
• Confirm applicable CAT codes, referral information, job type, service line, and other required classifications.
• Ensure initial compliance actions and required documentation are established.
• Coordinate with Intake and the assigned Project Manager to resolve missing or conflicting information.
• Confirm customer contact and inspection scheduling are documented appropriately.

The PCS is responsible for maintaining a complete, accurate, and professional administrative job file throughout the life of the project.

• Maintain current project notes, dates, statuses, contacts, and required documentation.
• Ensure documentation accurately reflects what is occurring in the field.
• Confirm required photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.
• Identify missing or incomplete documentation and follow up with the responsible team member.
• Ensure significant customer, adjuster, carrier, subcontractor, and internal communication is documented.
• Maintain clear next steps and responsible parties within the job file.
• Prevent files from becoming stagnant or lacking documented interaction.

• Strong organization and time management
• High attention to detail
• Ability to manage multiple projects simultaneously
• Strong written and verbal communication
• Ability to identify priorities and independently take action
• Critical thinking and problem solving
• Professional customer service
• Accountability and follow-through
• Ability to recognize and elevate risk
• Understanding of restoration project workflows
• Ability to interpret carrier and TPA requirements
• Ability to work collaboratively with Project Managers and field teams
• Comfort working within multiple technology platforms, to include:
• DASH, Work Center / WC2, Xact Analysis, Xactimate, Contractor Connection, Digital Review, Docu Sketch, Quick Books and/or applicable accounting workflow systems.

SERVPRO of Colorado Springs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.