Donor Data Specialist

Description

Every challenge prepares the way for renewal. At Springs Rescue Mission, we’ve strengthened our foundation, clarified our direction, and embraced the future with hope. If you’re looking for a place where your professional calling can flourish with stability and purpose, we invite you to be part of what God is doing here.

SUMMARY OF POSITION: Springs Rescue Mission considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

Position – The Donor Data Specialist reports to and supports the Advancement Department by developing and managing internal processes, software, data and business intelligence to maximize Springs Rescue Mission’s stewardship of donor relationships and resources. This position works to create systems that measure metrics tied to fundraising success and helps teams determine strategic audiences for messaging and relationship-building. In addition, this role supports Advancement by overseeing administrative support for CRM software to help teams stay focused on external relationships.

• Donor Strategy
• Manage and support the day-to-day operation of donor and marketing systems, including:
• Every Action (donor management and CRM)
• AvidAI (donor insights and predictive analytics)
• Website builder and content tools
• Email and marketing automation platforms
• Specific systems may change, based on operational needs and decisions, but this role would manage and support any new/changed/added systems in same way
• Configure systems, workflows, and integrations to support donor acquisition, retention, and engagement initiatives.
• Ensure campaigns are properly set up, scheduled, and tracked across channels
• Serve as the operational execution partner to the Director of Marketing & Communications for donor-focused marketing initiatives, providing strategic recommendations based on data insights.

• Database & CRM Administration
• Serves as primary administrator for SRM’s donor CRM (Every Action/Bonterra) or system utilized by organization.
• Develops, documents, and enforces data standards, business rules, and workflows to ensure accuracy and consistency.
• Manages user access, security permissions, and donor data compliance.
• Conducts routine data audits, maintenance, imports/exports, and system updates.
• Maintains code tables, campaigns, appeals, source codes, and revenue streams to support accurate reporting.
• Coordinates with CRM vendors and contractors to resolve issues and optimize system use.

• Analytics, Insights & Reporting
• Analyzes donor behavior, giving trends, retention, and engagement using Google Analytics, AvidAI and other tools to inform strategy.
• Builds and maintains dashboards and reports (weekly, monthly, quarterly, annual).
• Supports donor segmentation, RFM analysis, and predictive modeling.
• Provides strategic donor lists and actionable recommendations for fundraising, marketing, and stewardship.
• Ensure proper tracking of campaigns, donation flows, and key engagement actions
• Evaluates campaign, channel, and event ROI and communicates insights clearly to stakeholders.
• Translate data and insights into recommendations that improve targeting, messaging and timing.
• Ensure Every Action and AvidAI systems are staying in sync and providing accurate data.

• Interdepartmental Support
• Partners with Development, Marketing, and Finance to align data, reporting, and strategy.
• Serves as liaison with Finance to review gift entry accuracy and reconcile revenue monthly.
• Trains and supports Advancement staff in effective CRM usage and data best practices.
• Researches and recommends tools, automations, and process improvements to increase efficiency.
• Performs other duties as assigned in support of SRM’s mission.
• Attends all required meetings, including some meetings held outside of normal office hours
• Reviews SRM emails regularly
• Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

• Bachelor’s…