Senior Manager of Program Integration

DEPARTMENT:
Space Sector Programs Reports To

Director of Program Integration

The Senior Manager of Program Integration position is customer centric, deadline focused and requires a professional demeanor. They will interact with industry leaders, top government officials, and international delegations from around the world. The Senior Manager of Program Integration will perform various tasks and functions supporting the Program Integration Team. They need to maintain composure and remain courteous under pressure while simultaneously interacting with high profile customers and following certain levels of protocol.

The position requires dynamic energy, organization, creativity, and a willingness to perform in a fast-paced environment to exceed internal and external customer expectations. It also requires an ability to be flexible with work hours, which may occasionally include evenings and/or weekends, together with extended hours leading up to and during Space Foundation events.

• Serves as the Director of Program Integration’s designated representative in meetings.
• Proactively identify and elevate risks and issues to the Director of Program Integration to protect program success.
• Serve as primary liaison for speaker preparation and logistics, managing on/off-site behind-the-scenes details to provide comprehensive speaker support, ensuring readiness, professionalism, and a high-quality participant experience for all Space Foundation events.
• Research and resolve inquiries and/or issues to ensure customer satisfaction, including, as applicable, working through complex questions, processing adjustments to registrations, and composing correspondence to address customer inquiries.
• Prepare badges, meal tickets and other registration materials in advance of Space Foundation events.
• Maintain a prominent level of protocol and professional customer service.
• Follow and communicate established department policies and procedures.
• Produce various reports for internal and external customers using different platforms and methods.
• Perform other duties and projects as assigned.

• Oversees the work of assigned personnel by setting priorities, coaching for development, and managing performance to achieve individual and team success in alignment with organizational goals.

• This position does not have budgetary or financial oversight responsibilities.

• A professional attitude and appearance.
• The ability to professionally handle stressful situations, and the flexibility to work with several types of people.
• Well-organized, enthusiastic, goal-oriented, and motivationally driven. A fresh, positive perspective and outstanding customer service skills are most important.
• The ability to prioritize, multi-task, provide attention to detail, and demonstrate creative problem-solving is essential.
• Administrative aptitudes/proficiency for a general office setting.
• Ability to quickly learn and utilize new software applications.
• Accomplished and comfortable in face-to-face public interaction, particularly with distinguished visitors and prominent government and military leaders.
• Professional, cordial etiquette and an advocate of a team environment.
• Ability to take initiative, ask clarifying questions when needed, and carry out responsibilities of position independently when supervisor is out of the office.
• Typing, mass e-mailing, tracking programs and schedules, maintaining calendars, word processing, editing, updating websites, and carrying out various mailings, calls and/or emails to speakers and their support staff.
• Comfortable with public speaking at Space Foundation events.
• This position's responsibilities may require travel domestically and/or internationally, and thus to periodically be away from home for multiple days at a time.

• Two (2) years of college toward a degree in business administration or two (2) year community college associates degree (or equivalent) in an appropriate field preferred.
• Minimum two (2) years of experience in a customer service and protocol environment.
• Minimum two (2) years of experience performing a variety of tasks and functions related to the participation of event speakers, to include creating formal communications, orchestrating schedules, carrying out registration processes, assisting with hotel reservations, providing on-site support, and post-event follow-up.
• Requires prior experience managing large-scale events, including coordination of complex logistics, multiple stakeholders, and high-profile participants.
• One (1) year of experience interacting with senior executives and staff, government officials and aides, international delegations, and other prominent and distinguished individuals.
• Intermediate background knowledge on United States Military branches and civil space agencies preferred.
• Competent written skills, including proper sentence structure and grammar.
• Intermediate to advanced Microsoft office skills,…