Attendant, Member Services

Member Services Attendant

The Retreat in Colorado Springs is nestled against the stunning backdrop of the Rocky Mountains with a stunning view of Pike's Peak, offering a serene yet vibrant lifestyle. This community features scenic parks, trails, and open spaces perfect for outdoor adventures. At its center is the Retreat Clubhouse, where residents can enjoy a resort-style pool, fitness center, pickleball courts, and inviting social spaces designed for gatherings and events.

Whether relaxing, connecting, or exploring, The Retreat provides endless opportunities to play, unwind, and build community.

Where:
Colorado Springs, Colorado

Pay: $17.00 per hour

POSITION OVERVIEW:

The Member Services Attendant is responsible for all resident and guest needs and represents the Club as an initial contact at the front desk. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to the Member Services Manager.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of Blue Star Resort & Golf (BSRG) to support the achievement of company goals.
• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
• Screen members and guests for applicable building access, according to community regulations; issue identification cards to new residents.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening and closing of the Club, including a walk through the Clubhouse for a general inspection to assure the rooms are clean, set up properly, and visually meet Clubhouse standards.
• Monitor Club and fitness rules to ensure they are being enforced.
• Provide resident services and business center support (copying, mailing, and Fax), schedule appointments, orientation sign up, event registration and fee collection, access to lost and found, and other homeowner services.
• Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation, data entry and mass mailings, updates to website, creation of reports and promotional flyers, general filing, etc.
• Create monthly Welcome Binders for new homeowners.
• Provide an inventory for merchandise.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies; work with maintenance staff and vendors for repairs.
• Provide a clean and safe environment for members and guests.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our Blue Star core values:
  Honesty and Integrity, Respect for the Individual, Teamwork, Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS /

SKILLS:

• High School diploma or equivalent preferred.
• One to three years' relative customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must have excellent verbal communication and customer service skills while dealing with members, guests, and staff.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organization, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.
• Valid driver's license may be required.

WORK ENVIRONMENT:

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while…