Business Development Center Specialist - Lexus of Colorado Springs

Lexus of Colorado Springs Business Development Center Representative

Do you want to help transform the auto industry? Come let Lexus of Colorado Springs show you just how remarkable you can be!

At Lexus of Colorado Springs, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Lexus of Colorado Springs teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Lexus of Colorado Springs we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you'll agree that YOU BELONG AT LEXUS OF COLORADO SPRINGS!

Your purpose as a Business Development Center Representative:

• Handling inbound and outbound calls:
  The BDC Specialist communicates with customers to schedule service appointments, follow up on service inquiries, and provide updates on vehicle repairs.
• Customer engagement:
  The specialist ensures that every customer interaction reflects a professional and courteous company image. They aim to resolve inquiries promptly and efficiently, while maintaining a positive and helpful attitude.
• Appointment scheduling:
  The BDC Specialist works to maximize shop efficiency by filling open slots in the service schedule and confirming appointments.
• Data management:
  They log all communications and transactions into the CRM system, generate reports, and monitor trends to identify potential areas for service improvement or training opportunities.
• Service campaign management:
  They may support promotional campaigns, contacting customers about special offers or recalls, and ensuring timely customer follow-up.
• Collaboration:
  
  The specialist often acts as a liaison between the customer and the service department, ensuring smooth communication between the customer, service advisors, and technicians.
• Follow-up: A key duty involves following up with customers post-service to gather feedback, answer additional questions, and build loyalty.

Requirements

Basic Qualifications:

• Must be at least 16 years of age

Additional Qualifications:

• Customer service experience preferred

Your Well-Being:

• Competitive Pay: $20.00 per hour
• Flexible
  
  Work Schedule:
  
  Monday - Friday 8am-5pm
• Comprehensive Benefits Offering:
  Market-leading medical plans including PPO, HSA, and FSA options; multiple dental (includes orthodontics) and vision plans; varying vacation and sick leave available day 1; 4 week-paid parental leave available day 1; 401(k) match with 100% vesting after 1 year and immediate eligibility at age 18; short- and long-term disability options; accident and critical illness plans; basic life, pet, legal, & identity insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts:
  Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement:
  General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays:
  New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top…