Customer Care Center Representative I, II, or III, Circle

Job Information

• Job Title: Customer Care Center Representative I, II, or III
• Location: 1130 North Circle Drive, Colorado Springs, CO 80909
• Work Schedule: Monday
  - Friday, 7:00am - 6:00pm;
  Saturday 8:00am-12:00pm
• Employee Type: Non-Exempt Full-Time
• Hiring Pay Ranges: $20.50 - $28.43 per hour (Includes $2.00 per hour Premium Pay)
• Pay for Level I: $20.50 - $24.50 per hour
• Pay for Level II: $20.50 - $26.50 per hour
• Pay for Level III: $21.20 - $28.43 per hour
• The hiring pay range for this position is commensurate with the level of relevant experience and education.
• This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

As a Customer Care Center Representative for ANB Bank, you will provide client service to respond to questions/concerns and assist through resolution of various issues. Facilitate product acquisition through various channels of the Bank (e.g. phone, e-mail, online-chat, and internet). Gather information and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. Identify customer events to provide solutions on products and close on product sales that meet the customer's needs and facilitate the customer's financial security through relationship sales.

Empathize with customers and provide offers & solutions to make it easy for customers to acquire an ANB Bank product. Live the brand
- We are a Bank like no other, expect more.

• Answer incoming telephone calls and assist customers with account inquiries, research requests and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs.
• Acquire and demonstrate proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities.
• Seek guidance from team members to resolve issues and to identify appropriate issues for escalation.
• Process a variety of mail requests and complete maintenance as required.
• Perform backroom functions necessary to insure the ongoing integrity of the deposit system.
• Provide support to other Customer Care Center Representatives, as needed.
• Cross-train in all Customer Care Center responsibilities.
• Maintain current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Deliver quality of service as defined by department standards.
• Maintain confidentiality as defined by department standards.
• Support the company's Mission, Vision, and Values.
• Other duties may be assigned.

• No experience required.
• High school diploma or general education degree (GED) required.

• One year of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education.
• High school diploma or general education degree (GED) required.
• Experience with Microsoft Office Suite:
  Word, Excel, Outlook, and PowerPoint preferred.
• Understanding of banking products, services, forms, and regulations preferred.

• Two years of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education.
• High school diploma or general education degree (GED) required.
• Intermediate experience (i.e. 2+ years) with Microsoft Office Suite:
  Word, Excel, Outlook, and PowerPoint preferred.
• Intermediate understanding of banking products, services, forms, and regulations preferred.

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Life, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank…