Coordinator, Member Services – Temporary

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues through email, phone, and ticketing systems
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed
• Deliver exceptional customer service across multiple channels
• Respond promptly and professionally to partner questions, concerns, and feedback
• Maintain accurate documentation of partner interactions and issue resolution
• Flag recurring issues or process gaps to the team
• Collaborate with internal teams to support organizational goals and initiatives related to nonprofit engagement and service delivery
• Take on additional order-processing or support-related tasks during the approximately four-month surge period

• 0-2 years of professional experience in customer service, account management or related role
• Excellent written and verbal communication skills with the ability to provide clear and professional support across different channels
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Self-motivated, energetic attitude
• Creative problem-solving and proactive approach to improving processes and nonprofit partner experiences
• Experience with CRM and order management platforms (Salesforce, Net Suite, Magento, Asana) a plus.
• Must verify identity and employment eligibility to work in the United States and complete Form I-9 upon hire

Demonstrates strong customer service skills and effective communication abilities while managing nonprofit partner relationships. Proficient in order processing and documentation, with a focus on collaboration and problem-solving to enhance partner experiences.

• Customer Service
• Order Processing
• Communication Skills
• CRM Experience
• Organizational Skills

• Order Management
• Documentation
• MS Office Suite
• Salesforce
• Net Suite
• Magento
• Asana

• Problem-Solving
• Collaboration
• Time Management
• Self-Motivation
• Energetic Attitude

• Nonprofit Engagement
• Customer Support
• Cross-Functional Collaboration