Customer Service Coordinator

Job Title

Keysight Technologies is seeking a dedicated professional for an entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

The responsibilities include:

• Responds to and/or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair/calibration requests, product changes or returns, contract issues/administration, lease administration
• Foster and maintain close working relationship with Sales Field Partners
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
• Collaborate and assist with specific teams to ensure efficient quote and order processing
• Resolves problems by applying established policies, procedures, and tactics
• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
• Provide 1-800 phone support to customers
• Available for Month-End support to action all outstanding customer requests

The qualifications include:

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
• Requires excellent verbal and written communication skills
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite;
  Oracle and/or Salesforce experience preferred
• Demonstrates a "continuous improvement" mindset
• Thrives in a fast-paced environment
• Proven ability to balance a multitude of high priority assignments
• Regular onsite attendance required as an essential function of this position

Pay Range: USD $42,940.00 - USD $71,570.00 Year

Visa Sponsorship is not available for this position.

Note:

For other locations, pay ranges will vary by region. This role is eligible for Keysight Results Bonus Program. US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

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*** Keysight is an Equal Opportunity Employer.***