Leasing Specialist - Stone Mesa Flats Job Colorado Springs area,Colorado USA,Customer Service/HelpDesk

Brief Description

We are seeking a driven and self-starting Customer Experience Specialist who is passionate about exceptional customer service and has proven lease-up experience. The ideal candidate will be enthusiastic about engaging with prospective residents, guiding them through the leasing process, and contributing to the success of a thriving new community. From marketing initiatives and community tours to renewals and move-ins, you will play a key role in shaping the success of a new community while staying sharp on market trends, technology, and best-in-class customer care.

If you are detail-oriented, goal-driven, and take pride in showing up on time, prepared, and ready to win the day, this is your opportunity to grow with a company that is passionate about excellence.

Pay: $20 per hour + move-in and renewal bonuses

Location: Stone Mesa Flats - Colorado Springs, CO

Duties and Responsibilities

Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
Receive and triage maintenance requests, creating work orders and coordinating resolutions.
Monitor property appearance and safety concerns, reporting issues promptly.
Participate in required training and development activities, including occasional travel and weekend work.
Other duties as assigned.

Qualifications And Requirements

Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
Must be consistently detail oriented.
Ability to recognize personal shortcomings.
Excellent written and verbal communication.
Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
Arrive to work on time.
Must pass background check and drug screening.

Pre-Qualifications (these Are The Most Important Items)

Able to work in unison with a team.
Takes full responsibility for actions and works collaboratively to find solutions.
Coachable.
Positive Attitude.
Ability to listen and understand intents and goals.
Relentless problem-solving skills.
Ability to think 2+ steps ahead and anticipate what comes next.
We are all broom pushers. Must be willing to work and support at all levels.
We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
Demonstrates alignment with our Core Values:
Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.

Physical Demands

Ability to climb up to four flights of stairs to access apartments.
Ability to walk several acres…