Customer Service Coordinator

Customer Service Representative

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and/or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics. Requires heavy phone support and other forms of communication with Keysight customers.

Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in Mexico while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.

Excellent verbal and written communication skills

Wants to delight customers, above and beyond the call of duty

Ability to offer alternate solutions to existing processes/procedures

Able to clearly articulate messages to a variety of audiences.

Able to establish and maintain strong relationships.

Time management in fast paced environment

Organizational skills to maximize productivity

Adapts to customer situation & different personalities

Work is accurate and with eye for detail

Is always seeking to improve the job and provides solution oriented feedback

Demonstrate business judgment by knowing when to work independently and when to collaborate

Ability to solve complex issues that are in the best interest of the customer and the company

Positively manage stress that is typical in a customer service environment

Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)

Knowledge of Siebel and/or Oracle preferred

Hourly position that may involve occasional overtime

Office hours are Monday through Friday for an 8 hrs a day on average with start time varying between 7 am and 9am

Pay Range:

USD $42,090.00 - USD $71,570.00 Year

Note:

For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

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*** Keysight is an Equal Opportunity Employer.***