Constituent Response Specialist

Posted Tuesday, August 4, 2026 at 6:00 AM

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Constituent Response Specialist handles a high volume of inbound and outbound contacts daily across phone, email, chat, and text. Most interactions are transactional in nature: processing donations, subscriptions, resource orders, and account updates quickly and accurately. Candidates who do well here are comfortable with volume and variety, stay sharp when the queue is full, and bring a steady and professional presence to every contact.

What sets this position apart from a standard contact center role is the context:
Focus on the Family serves a deeply loyal constituent base, and every interaction reflects who we are. Occasionally, constituents reach out during difficult moments in their lives, and this role requires someone who can respond with professionalism and care. When appropriate, this role may include praying with constituents or offering encouragement consistent with Focus on the Family’s values. This is not a counseling role, and specialists do not give personal advice.

Handles a high volume of inbound and outbound contacts by phone, email, chat, and text in a fast-paced production environment

Processes donations, resource orders, subscriptions, and account updates with accuracy and attention to detail

Manages constituent accounts accurately, including data entry, adjustments, and verification

Navigates multiple systems simultaneously while maintaining accuracy and service quality

Produces verbal and written responses that reflect Focus on the Family’s communication standards and quality expectations

Meets established contact volume and quality standards across all channels

Responds professionally in emotionally sensitive situations, following ministry, legal, and ethical guidelines

Shares the perspective of Focus on the Family where appropriate, using clear and caring communication that honors both the ministry and the constituent

Models Focus on the Family’s core ministry values in every task and interaction

Works a hybrid schedule:
Monday through Wednesday in the office, Thursday and Friday from home

Occasional on-site attendance may be required for chapel, all-staff meetings, or other ministry events (typically once a month)

Performs additional duties as assigned

Fast-paced, production-oriented contact center environment with frequent changes in process and priorities. This position is hybrid:
Monday through Wednesday in the office, Thursday and Friday remote. Must be available for evening, weekend, holiday, or overtime shifts as needed. During busy season, additional overtime hours and scheduling blackout dates apply.

Extended periods of sitting and computer use (70%+ keying functions); ability to type at least 45 WPM

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within…