Call Center Agent

Position: Call Center Agent I
Position Title:

Call Center Agent I

Location:

Colorado Springs, CO

Employment Type:

Full-Time

Schedule:

40 hours per week, schedule set by supervisorFLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Job Summary:

The Call Center Agent I works with the call center team to connect with established and new clients who make calls to Diversus Health. This team will provide a variety of support services to ensure the day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access.

This position must be flexible with the business needs and report daily with a can-do attitude.

Essential Functions:

Manage the daily operations of inbound and outbound calls.

Triage appropriate calls to Prescriber and Scheduling Management team for scheduling.

Manage incoming chats.

Answer general questions and enter contact notes documenting the service provided.

Leverage the value of every call.

Seeks and maintains efficiencies for Diversus Health’s Call Center processes.

Develops and maintains strong internal/ external working relationships and communication.

Attends and completes all required job-specific trainings and meetings as designated.

Maintain a positive work environment.

Stay abreast of regulatory requirements and company policies ensuring timely adherence to meet standards.

Acts as a patient/client advocate at all times by ensuring they receive the best operational experience and quality customer service that meets their individual needs and preferences.

Represents Diversus Health as a professional, ethical, and positive steward of the mission of the organization during community events and meetings.

Knowledge/Skills/Abilities:

Minimum high school diploma or equivalent experience.

Strong work experience in customer service industry, preferably 2+ years.

Excellent data entry skills

Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.

Must be able to consistently stay calm while interacting with clients.

Electronic Health Records experience is a plus.

Excellent verbal and written communication skills.

Excellent organizational skills.

Ability to maintain sensitive and confidential information.

Strong ability to interact successfully with a variety of individuals.

Strong knowledge of Release of Information process, preferred.

Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.

Embodies Diversus Health’s Core Values:

Teamwork:
We achieve more together.

Solution-Minded:
We embrace problems as opportunities.

Impactful:
We inspire positive outcomes.

Integrity:
We commit to do what is right

Join the Diversus Health Team:
Where Your Career Meets Purpose and Well-being!

At Diversus Health, we’re dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we’re doing it with a team of passionate professionals who believe in the power of making a difference every day.

When you join our team, you’re not just another employee—you’re part of a community that values your growth, well-being, and success. We live by our core values:

Teamwork – We achieve more together.

Solution-Minded – We embrace problems as opportunities.

Impactful – We inspire positive outcomes.

Integrity – We commit to do what is right.

Our Rich Benefits Package Includes:

Exceptional Health Benefits (medical, dental, vision)—comprehensive coverage for you and your family’s health needs.
401(k) Company…