Call Center Agent

Job Details

Job Details:

Job Location:

Jet Wing - Colorado Springs, CO 80916, Position Type:
Full Time, Salary Range: $17.57 - $21.63 Hourly,

Job Shift: Day,

Position Title:

Call Center Agent I

Location:

Colorado Springs, CO

Employment Type:

Full-Time

Schedule:

40 hours per week, schedule set by supervisor

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

The Call Center Agent Iworkswith the call center team to connect with established and new clients who make calls to Diversus Health. This team will provide a variety of support services to ensurethe day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access. This position must be flexible withthe business needs and report daily with a can-do attitude.

• Manage the daily operations of inbound and outbound calls.
• Triage appropriate callsto
  
  Prescriberand Scheduling Management team for scheduling.
• Manage incoming chats.
• Answergeneral questions and enter contact notes documenting the service provided.
• Leverage the value of every call.
• Seeksandmaintainsefficiencies for Diversus Health’sCall Center