Customer Success Manager

Own institutional relationships post-sale, driving renewals, expansions, and lasting adoption across higher‑ed partners.

Remote, United States

Boodle Box is a VC‑backed GenAI platform designed for the higher education landscape, partnering with educators, students, and professionals to empower lifelong learning and responsible collaboration with AI. With 42,000+ users at 1,200+ colleges and universities, we enable faculty, staff, and students to develop domain expertise and become AI‑enabled through leading tools like ChatGPT, Claude, Gemini, and Perplexity. Guided by our core values of service, education, and collaboration, we address the unique challenges facing higher education by fostering academic integrity, driving innovation, and supporting institutions with data‑driven strategies and collaborative partnerships.

We’re seeking a Customer Success Manager (CSM) to join our growing team and support Boodle Box’s mission of transforming education through responsible AI adoption. This role is fully remote (with a company hub in Colorado Springs, CO).

As a CSM, you will own institutional relationships post‑sale, drive renewals and expansions, and ensure every higher education partner experiences the full value of Boodle Box.

You’ll be the primary point of contact for assigned partner institutions, leading onboarding, integrations, and training efforts while building long‑term relationships that drive adoption, expansion, and retention. Your goal is not only to support teams but to energize them to achieve more than they thought possible with Boodle Box.

• Relationship Management: Build and maintain strong, trusted partnerships with institutional leaders, faculty, and staff.
• Onboarding: Guide new partners through kickoff, integrations (SSO, LMS), and training to ensure a fast, confident start and early value.
• Value Realization: Help teams consistently achieve their goals with Boodle Box by aligning platform features to institutional priorities.
• Proactive Engagement: Conduct regular check‑ins, monitor customer health and adoption metrics, and address risks before they impact success.
• Product Adoption: Promote best practices and new feature use to increase satisfaction, engagement, and impact.
• Cross‑Functional
  
  Collaboration:
  
  Partner with sales, product, marketing, and customer support to deliver seamless customer experiences and elevate customer feedback internally.
• Identifying Growth Opportunities: Identify expansion opportunities and drive renewals by understanding institutional needs and evaluating adoption trends.
• Education Facilitation: Deliver training, workshops, and resource opportunities to energize and enable teams.
• Metrics & Reporting: Leverage data on account health, adoption trends, and expansion metrics to identify risks, surface opportunities, and guide proactive engagement strategies.

• 5+ years of experience in Customer Success, Account Management, or a similar SaaS‑facing role.
• Background in higher education or working with institutional teams strongly preferred.
• Proven success in building long‑term client partnerships that result in renewals and expansions.
• Comfortable managing onboarding processes including kickoff calls, SSO/LMS integrations, and training delivery.
• Comfortable analyzing adoption data and customer metrics to guide engagement and decisions.
• Strong communicator who can influence administrators, faculty, and staff at all levels.
• A keen interest in AI’s application in education and a passion to learn, experiment, and apply generative AI in your own work.

• A relationship‑driven professional who can build trust with higher education leaders and teams.
• A proactive problem solver who…