Senior Public Information Manager

Location

📍

Location:

Colorado Springs, CO 80905

💰Compensation Range:
Compensation range: $95,000-$130,000 annually. This position is considered exempt under FLSA. This is an estimated pay range. Final pay rate will be determined based on internal salary ranges, job related skills, experience, qualifications, and market conditions.

Basis Partners’ Senior Public Information Manager is an experienced public involvement professional who plays a critical role in the successful delivery of public agency infrastructure projects, with a strong emphasis on transportation. This role is responsible for planning, coordinating, and implementing public information and engagement efforts that support project delivery, protect client and firm reputation, and foster trust with stakeholders and the traveling public.

The Senior Public Information Manager serves as a trusted advisor to project teams and clients by translating complex technical, project planning, and construction-related information into clear, timely, and accessible communication. This role works closely with project managers, project engineers, contractors, and agency communications staff to proactively manage public-facing risk throughout infrastructure project planning and construction.

By modeling Basis Partners’ values and delivering consistent, professional public information services, the Senior Public Information Manager contributes directly to client satisfaction, project success, and the continued growth of Basis’ public involvement and engagement service line.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

• Public Information Management & Project Support
  • Serve as Public Information Manager (PIM/PPIM) on public agency infrastructure projects, including state and local agency projects with an emphasis on transportation.
  • Leading creation and implementation of Stakeholder Engagement and Communications Plans/Strategies and executing related outreach.
  • Develop, implement, and maintain project-specific Public Information Plans (PIPs) in accordance with agency requirements.
  • Lead stakeholder outreach including one-on-one or group meetings, and public open houses/meetings. This includes working closely with the project team and client to develop and distribute content, such as display boards and graphics, social media posts, notices to residents and businesses, enewsletters, etc.
  • Engaging and informing stakeholders, communities, and residents on project planning and construction impacts
  • Establish and manage project Public Information Offices (virtual or physical), including project hotlines, email inboxes, and inquiry tracking systems.
  • Ensure public information services meet or exceed applicable CDOT Section 626 requirements, and/or other local agency specifications.

• Construction-Phase Coordination
  • Participate in preconstruction conferences, project first conferences, weekly project meetings, field visits, and stakeholder meetings as required.
  • Coordinate closely with project managers, project engineers, construction managers, contractors, and agency staff to understand and communicate construction phasing, lane closures, traffic impacts, and schedule changes.
  • Prepare and distribute weekly traffic advisories, project updates, and construction notifications.
  • Input and verify accuracy of public-facing information across agency systems and project websites (e.g., COtrip, Lane Aware, Waze, cone zones, other agency platforms).
  • Support incident, emergency, and crisis communications in coordination with agency staff and project leadership, including unplanned events, major traffic impacts, or sensitive public issues.

• Stakeholder & Public Interface
  • Serve as a primary point of contact for public and stakeholder inquiries.
  • Respond to inquiries in accordance with required response time frames and escalation protocols.
  • Log, track, and document inquiries, responses, and follow-up actions in agency-required systems to ensure accurate,…