Operations Tech

The Main Responsibilities

• Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
• Management of circuits (T1 - 100
  
  Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long‑haul, metro and international optical networks.
• Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions.
• Review and interpret electric data processing (EDP) and as‑built engineering documentation.
• Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.

• Minimum of 5+ years’ experience with SONET based, long‑haul and metro transport networks, next‑generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross‑connect systems and/or Ethernet, VPLS, IP, MPLS.
• Possess security clearance and/or ability to obtain security clearance.
• Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
• Flexibility with regard to work levels and shift accommodation is imperative.

• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
• Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN‑eLine, TCP/IP, BGP, QoS, IP, etc).
• Previous experience with broadband and/or narrow band circuit maintenance, testing and restoration, provisioning databases and circuit activations.
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran).
• Previous experience with Gov't networks and customers.
• Demonstrated leadership profile to manage customer networks, proactively track and upscale issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated ability to train, coach and develop technical skill set of shift technicians.