SITEC - Project Manager - Peterson SFB

Qualifications

• Minimum of 10 years experience
• DoD TS/SCI clearance is required for this role
• Documented experience in Service Desk and Current Operations
• Experience managing teams of up to 15 employees of a broad technical skillset
• Experience supporting VIP users and senior leaders with demanding expectations
• Broad technical experience including Windows, Active Directory, Cisco, Unified Communications, enabling the candidate to effectively coach problem-solving within the team
• Proven experience with development of standardized operational procedure documentation

Peraton requires Project Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at Peterson SFB, CO.The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops);

maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.The Project Manager will lead a combined team of technicians and planners who are collectively focused on delivering services directly to end users, and who share a common goal of providing high-quality customer experience in support of SOCNORTH.

The Project Manager will synchronize the efforts of Net Ops, Campus networks, Unified Communications workforce and Communications Planners, spanning users and devices across the SIE’s various classifications of network. The Project Managerwill be given broad latitude to develop strategies that maximize the workforce’s potential, while ensuring customer expectations are met and exceeded. This role will mentor and guide a broad team of technical specialists and planners, perform as the immediate supervisor, and provide the customer with a touchpoint into end user needs and demands throughout the duty day.

The Project Manager will provide subject matter expertise and guidance to Communications Planners responsible for the development of strategies, plans and policies to provide SOF C4 effects and conduct assessments to determine the effectiveness of SOF C4 plans in achieving SOCNORTH objectives. Finally, the Project Manager will engage with the currentoperationsteam to collectively ensure SLA-defined performance measures are met by rapidly solving problems and fulfilling approved customer service requests.

• Managing and overseeing dailyoperationsacross the assigned teams
• Managing resources and workforce across dailyoperationsas well as participation in customer-sponsored projects and planning events as required
• Ensuring Service Requests are assigned and resolved or fulfilled based on their assigned priority and SLA
• Providing coordination between the assigned teams and escalated work centers to ensure collaborative problem-solving
• Serves as J6 SME on HQ requirements processes, policies and doctrine
• Performs technical assessments aimed at improving client systems and updates system requirements based on changes in operations or policy
• Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation
• Identifies emerging relevant technologies that may result in improvements to current processes and systems
• Provides guidance and work leadership to less experienced analysts, and may have supervisory responsibilities
• May serve as technical team or task lead
• Maintains current knowledge of relevant technologies and subject areas
• Participates in special projects as required
• Provides excellent analytical solutions to problems and effectively communicates them to the customer and team
• Recommending training…