Field Service Representative

Responsibilities

• Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry into Service of a new A/C type within a customer
• Assist in resolving aircraft technical problems under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline financial exposure
• Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety
• Provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters
• Maintain a business relationship with the airline and the home base
• Adapt to specific airline’s needs, including cultural and climatic environments
• Perform ‘Meet and Greet’ activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline
• Transfer technical know-how to Line Maintenance
• Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries
• Identify and solve problems wherever possible when they are small and not emotionally loaded
• Influence customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety
• Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares
• Support CSIP process by securing high level of airline participation
• Provide the status of applicable Airbus supervised retrofit campaigns
• Advise the airline on airline fleet and worldwide reliability statistics
• Update on current and future mandated modification requirements
• Brief on selected services, support tools such as Tech Request, Airbus World
• Transfer the aircraft MSN in the Airbus database
• Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc) or promote the online versions
• During EIS phase, relay technical events/snags to Airbus and provide requested data and information to Airbus to improve A/C maturity
• Support specific reporting on new aircraft post-delivery such as OR3M process or similar
• Assist the FSM in producing the periodic reports
• Ensure in-country administration needs are followed
• Run a station on own, including during an EIS

• A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance, OR a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required
• Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative
• Excellent communication abilities
• Effective interpersonal abilities
• Able to react quickly, think on feet and respond with accuracy and strategic consideration of customer relationship
• Able to prioritize quickly and correctly relate customer needs with available Airbus services
• Able to quickly identify the appropriate sources to address identified needs while maintaining good relationships
• English written and spoken fluency is required

• FAA A&P License
• EASA B1 License
• EASA B2 License
• AME License