Card Investigator

Overview

Card Investigator position with ANB Bank.

Location:

1130 N. Circle Drive, Colorado Springs, CO 80909.

Schedule:

Monday - Friday, 8:00am - 5:00pm, 8 hour shift. Employee Type:
Non-Exempt (Full-Time).

• Hiring Pay Range: $22.00 - $28.50 per hour. The hiring pay range is commensurate with the level of relevant experience and education. This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

• Health & Wellness Benefits (Subject to Eligibility Requirements)

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Life, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive
• Employee banking products

• The Card Investigator is a subject matter expert who helps customers fight fraudulent debit card charges, stands up to improper merchant charges, and fights for ANB to recover invalid ACH and debit transactions. Investigate suspicious debit card and ACH transactions, working with the Fraud and BSA departments. Analyze trends in fraudulent charges to help protect the bank's customers.

• Performs daily tasks as necessary and as assigned by the Card Services Supervisor and/or Operations Officer, to include, but not limited to:
• Develop and maintain a working comprehension of all department tasks and workflows.
• Refers completed fraud disputes to the Fraud and/or BSA Department to meet regulatory compliance.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with Regulation E, Visa Rules, NACHA Rules, other banking regulations and Bank policies and procedures related to the position.
• Delivers quality of service as defined by department standards.
• Maintains confidentiality as defined by department standards.
• Supports the company's Mission, Vision, and Values.
• Creates and edits department procedures and/or communications.
• Performs required duties with minimal direction and supervision.
• Acts as primary trainer.
• Helps teammates with escalations.
• Assists supervisor with quality control reviews and monitoring of daily tasks.
• Demonstrates ability to identify areas of improvement in current department processes to create efficiencies, minimize errors and/or lower risks.
• Consistently demonstrates commitment to accuracy, productivity and continuous improvement.
• Completes general ledger tasks.
• Leads projects, with management oversight.
• Other duties may be assigned.

• Three years of financial industry or law enforcement experience or two years anti-financial crimes experience (i.e. BSA, Fraud, Cards).
• High school diploma or GED required. Bachelor’s degree preferred.
• Advanced experience (3+ years) with Microsoft Office Suite:
  Word, Excel, Outlook, and PowerPoint preferred.
• Advanced understanding of banking products, services, forms, and regulations preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that applicants not disclose wage rate history to ANB Bank. If ANB Bank comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank also requests that applicants not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

03/02/2026 (or until filled)