Relationship Banker - Citadel Financial Center

Job Overview

This role engages clients in the lobby to educate and assist them with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. The position includes accurately and efficiently processing cash transactions, having in‑depth conversations to understand client goals, and connecting them to solutions that meet those financial goals.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self‑service technologies.
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance.

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience / branding
• Client management
• Client solutions / advisory
• Relationship building
• Business development / pipeline management
• Prospecting
• Referral identification / management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America) –

Hours:

40 per week. Pay range: $25.00–$26.77 hourly, based on experience, education, and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits: industry‑leading benefits, paid time off, and support for employees’ physical, emotional, and financial well‑being.