Transaction Services Representative

Transaction Services Specialist

Location:

Colorado Springs, CO (On-Site) - Briargate area

Schedule:

Monday-Friday, 8:00 AM-4:45 PM MST, Weekend OT

Workplace Type: 100% On-Site

Industry: Financial Services / Investment Management

Join a leading global financial services organization known for its client-first approach, collaborative culture, and commitment to helping individuals and institutions achieve their long-term financial goals. This team supports a wide range of client transactions and account maintenance activities while ensuring compliance with regulatory and internal policy requirements. This role is ideal for candidates who enjoy problem-solving, reviewing detailed documentation, navigating multiple systems, and making thoughtful decisions in a policy-driven environment.

While there are administrative and transaction-processing components, this is not a data entry position. Success in this role requires critical thinking, attention to detail, and the ability to evaluate complex client requests accurately.

The Retail Asset Management Operations Associate is responsible for reviewing and processing client requests received through multiple channels, including phone, web, email, and paper documentation. Associates analyze client information, interpret policies and procedures, validate documentation, and execute financial transactions while maintaining compliance standards and delivering exceptional customer service. The position involves both standard and complex transaction processing, requiring sound judgment and the ability to identify risks, inconsistencies, and missing information.

• Transaction Processing
  • Review and process client requests related to account maintenance, profile updates, agreements, and financial transactions.
  • Analyze documentation to determine client intent and ensure requests meet policy and compliance requirements.
  • Process both routine and complex account transactions, including beneficiary changes, account setup, and asset allocation activities.
  • Verify accuracy and completeness of submitted forms and supporting documentation.
  • Manage a high volume of client activities while maintaining quality and accuracy standards.
• Risk & Compliance Review
  • Evaluate documentation for completeness, accuracy, and potential risk.
  • Apply established policies and procedures to support compliant decision-making.
  • Identify discrepancies, missing information, and process exceptions.
  • Exercise judgment when determining appropriate next steps for client requests.
  • Maintain adherence to regulatory and internal compliance standards.
• Client Service & Operations Support
  • Provide exceptional service while handling client requests and inquiries.
  • Support phone-based interactions as needed (approximately 10% of the role).
  • Collaborate with team members and leadership to resolve complex situations.
  • Navigate multiple systems and applications simultaneously to research and complete requests.
  • Review information from emails, paper forms, web submissions, and phone transcripts.

• Minimum 1 year of experience working in a policy-driven environment with established procedures and compliance requirements.
• Experience reviewing information for accuracy and identifying gaps or risks.
• Strong customer service experience in a professional business environment.
• Ability to navigate multiple computer systems simultaneously.
• Proficiency with Microsoft Outlook and Microsoft Excel.
• Basic mathematical skills and numerical accuracy.
• Strong attention to detail and organizational skills.
• Demonstrated critical thinking and analytical problem-solving abilities.
• Experience in financial services, banking, credit unions, insurance, healthcare, or another highly regulated industry…