Mortgage Solutions Specialist, Jr

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger,  .

The Junior Mortgage Solutions Specialist supports members experiencing financial hardship by assisting with mortgage and commercial real estate collections, loss mitigation, loan modifications, and foreclosure-related activities. This role works with members to identify effective solutions that help improve financial outcomes while minimizing risk and potential losses to the credit union. The position ensures compliance with regulatory and investor requirements, maintains accurate documentation, and delivers exceptional member service throughout the resolution process.
Essential Functions:

• Assist members experiencing financial hardship by identifying and supporting mortgage assistance and loss mitigation solutions.
• Manage delinquent residential and commercial real estate loan accounts, including collections, loan modifications, and default servicing activities.
• Respond to member requests related to loan modifications, payoff inquiries, and mortgage assistance programs in accordance with CFPB requirements, investor guidelines, and credit union policies.
• Prepare, submit, and monitor mortgage insurance claims, ensuring accurate reporting and timely filing.
• Support foreclosure activities by coordinating with attorneys, conducting member outreach, and ensuring compliance with applicable state and federal regulations.
• Maintain accurate documentation and complete required administrative tasks related to collections, loss mitigation, and foreclosure processes.
• Utilize servicing systems and technology tools to support efficient account management and member service.
• Adhere to all applicable regulatory requirements, including Bank Secrecy Act (BSA) policies and procedures.

• High School Diploma/G.E.D. or equivalent, required.
• 2+ years combined financial institution experience in customer service, lending, or collections required, to include:
  • 1+ years' Mortgage / Real Estate Servicing or collections experience, required.

Technical or Specialized Knowledge/

Skills:

• Ability to be professional, diplomatic, and courteous while communicating critical information, with an emphasis on the ability to communicate with others in a calm and diplomatic manner.
• Ability to work with all personality types.
• Interpersonal and communication skills.
• Verbal and written communication skills.
• Attention to detail and accuracy of all transactions is of critical importance.
• Problem-solving ability and consistent, logical, and effective decision- making.
• Time management and organizational skills with the ability to manage multiple and diverse on-going projects.
• Proficient with Microsoft Office programs (Outlook, Excel, Word, etc.) and web based transactional systems to complete day to day member requests and collection software systems.
• Knowledge of VA, FNMA, FHA, FHLB, GNMA.
• (preferred) Knowledge of and the ability to quickly learn and retain new information relevant to, collection law, bankruptcy law, and credit reporting including, but not limited to:
  Bank Secrecy Act Fact Act FCRA Gramm Leach, Bliley FDCPA CFPB State and Federal Collection Law.

PAY RANGE: $22 to $26 per Hour (S12), plus incentives and 3% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement

We anticipate this position to close on 09/25/2026. Please submit your…