Care Coordinator Team Leader

Overview

Confluent Health System Solutions, a member of the Confluent Health family, is looking for a Full Time Office Manager/Care Coordinator Lead to join our team!

Full-Time 40 Hours (Monday–Friday 8am-4:30pm)

Pay Range: $18.00–$23.00 per hour

• Competitive salary Employee-centric work culture from the top, down!
• Medical, dental, vision, STD, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free Life Insurance
• Parental Perks!
• And more!

• The Care Coordinator Team Lead works under the direct supervision of the Clinic Director or Assistant Director
• Oversee daily front desk operations including patient check-in/check-out, scheduling, referrals, and workflow coordination.
• Deliver excellent customer service in person, by phone, and email while maintaining professionalism and HIPAA compliance.
• Verify insurance, obtain authorizations, collect co-pays/co-insurance, and follow up with patients and insurance as needed.
• Maintain accurate patient records in the EMR system.
• Supervise and support front office staff, assist with training, and ensure responsibilities are completed accurately.
• Coordinate with the Director and Billing team on collections, reporting, and front office operations.
• Maintain front office cleanliness and manage clinic supply inventory.
• Perform other duties as assigned.

• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office
• 1 year supervisory experience preferred
• Experience with Medical Insurance Verifications and Authorizations. Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers
• Willingness to pitch in to do what it takes to best serve our patients!

Amazing Care Coordinator Team Leads Apply Now!